Patient Access Manager

Patient Access Manager -

Cardiology Practice Job Title:

Patient Access Manager Department:

Operations /

Patient Access Reports To:

Executive Director Employment Type:

Full-Time Position Summary The Patient Access & Revenue Performance Manager is responsible for maximizing provider schedule utilization, improving patient access, and ensuring point-of-service collections within a growing cardiology practice. This role oversees scheduling operations, front desk performance, patient financial collections, and staff accountability to ensure provider schedules remain optimized, patient balances are collected, and revenue opportunities are not missed. The ideal candidate is highly analytical, results-driven, and experienced in managing healthcare operations, scheduling workflows, and front-end revenue cycle performance.

Essential Duties and Responsibilities:

Schedule Optimization & Access Management Monitor provider schedules daily to ensure appointment slots are fully utilized and optimized. Identify open appointment gaps and implement strategies to fill cancellations and no-show openings. Oversee waitlists, recall lists, and patient outreach efforts to maximize schedule capacity. Work closely with providers and clinical leadership to optimize scheduling templates. Analyze appointment utilization, no-show rates, cancellation patterns, and provider productivity. Develop and implement strategies to increase patient access while maintaining operational efficiency. Monitor scheduling staff performance and productivity. Collections Management Ensure patient balances, co-pays, deductibles, and coinsurance amounts are collected at or before the time of service. Monitor front desk collection performance and establish daily, weekly, and monthly collection goals. Review collection reports and identify opportunities to improve point-of-service collections. Collaborate with billing and revenue cycle teams to reduce outstanding patient balances. Ensure financial policies are consistently communicated and enforced. Oversee staff adherence to payment collection procedures. Front Desk & Patient Access Leadership Supervise scheduling coordinators, patient access representatives, and front desk personnel. Conduct regular staff coaching, performance evaluations, and accountability meetings. Train employees on scheduling best practices, insurance verification, and collection protocols. Ensure staff provide exceptional customer service while maintaining financial accountability. Address escalated patient concerns related to scheduling, billing, and financial responsibilities. Operational Performance Management Establish and track key performance indicators (KPIs) including: Schedule fill rate Provider utilization rate No-show percentage Same-day cancellation rate Point-of-service collection rate Outstanding patient balance reduction Patient satisfaction scores Call response and scheduling metrics Generate operational dashboards and reports for leadership review. Implement workflow improvements that enhance both patient access and financial performance. Compliance & Quality Ensure compliance with HIPAA and payer requirements. Maintain accurate patient demographic and insurance information. Monitor staff adherence to organizational policies and procedures. Participate in process improvement and quality initiatives. QualificationsEducation Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred. Experience Minimum 3-5 years of healthcare operations, patient access, or practice management experience., Preferably in Cardiology. At least 2 years of supervisory or management experience. Cardiology or specialty physician practice experience strongly preferred. Demonstrated success in improving scheduling efficiency and patient collections. Skills & Competencies Strong understanding of physician practice operations and revenue cycle fundamentals. Expertise in scheduling optimization and capacity management. Knowledge of insurance verification, patient financial responsibility, and collection processes. Strong analytical and reporting skills. Ability to hold staff accountable to performance metrics. Excellent communication, leadership, and problem-solving skills. Proficiency with EHR, practice management systems, and Microsoft Excel. Success Measures The successful candidate will be evaluated on: Maintaining provider schedules at 95%+ utilization. Increasing point-of-service collections. Reducing no-show and cancellation rates. Improving patient access and appointment availability. Meeting monthly collection targets. Reducing outstanding patient balances. Achieving high patient satisfaction scores. Developing a high-performing, accountable patient access team. This position serves as the operational owner of provider schedule performance and front-end revenue collection, ensuring both patient access and financial outcomes are optimized for the practice. work hand in hand with the Executive Director and have onsite support from Front Desk lead You can add the following section to the job description to clearly define the reporting structure and partnership expectations: Reporting Structure & Leadership Partnership The Patient Access & Revenue Performance Manager works closely with the Executive Director to drive operational excellence, patient access, provider schedule optimization, and front-end revenue performance across the cardiology practice. This position serves as a key operational leader responsible for executing strategic initiatives established by the Executive Director and providing regular reporting on scheduling performance, patient access metrics, collection results, and staff productivity. The Manager will receive day-to-day operational support from the Front Desk Lead, who assists with staff coordination, workflow oversight, scheduling coverage, and implementation of front-office processes. Together, the Manager and Front Desk Lead ensure consistent execution of scheduling, registration, insurance verification, and point-of-service collection standards. Key Leadership Responsibilities Partner with the Executive Director to develop and implement operational goals and performance initiatives. Provide regular updates and recommendations regarding schedule utilization, patient access, staffing needs, and revenue opportunities. Collaborate with the Executive Director on workforce planning, performance management, and process improvement initiatives. Direct and support the Front Desk Lead in managing daily front-office operations. Ensure accountability for scheduling performance, patient collections, and customer service standards. Act as the primary operational liaison between providers, front-office staff, billing teams, and leadership. Lead initiatives to improve provider productivity, patient satisfaction, and financial outcomes. Organizational Structure Executive Director ↓ Patient Access Manager ↓ Front Desk Lead ↓ Patient Access Representatives, Schedulers, Check-In/Check-Out Staff This structure allows the Manager to focus on strategic oversight, performance management, schedule

Pay:

From $50,000.00 per year

Benefits:

401(k) Health insurance Vision insurance

Work Location:

In person