Patient Coordinator and Receptionist

Patient Coordinator and Receptionist Medilight Center Doral, FL Job Details Full-time $20 - $22 an hour 6 hours ago Benefits Employee discount Qualifications Spanish Customer communication Multitasking English Medical scheduling Administrative experience Patient interaction Guest services Med spa experience Managing patient records Full Job Description About Medilight Center Medilight Center is a premium medical aesthetics and wellness clinic focused on real results, personalized care, and exceptional patient experience. We believe that every interaction matters from the first greeting to post-treatment follow-up. The Patient Coordinator plays a key role in ensuring a warm, organized, and high-end experience for every patient. Position Overview The Patient Coordinator is the first and last point of contact for our patients. This role is responsible for creating a welcoming environment, maintaining efficient front-desk operations, and supporting both the clinical and administrative teams. We are looking for a proactive, organized, and positive professional with strong customer service skills and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities Patient Experience Greet and assist patients in a warm, professional, and courteous manner. Ensure a high-quality, luxury-level patient experience at all times. Assist patients with check-in, forms, and consents. Handle patient concerns with empathy and a solution-oriented mindset. Maintain a clean, organized, and professional front desk area. Scheduling & Systems Manage appointment scheduling using clinic software. Confirm, reschedule, and follow up on appointments. Coordinate patient flow with providers and clinical staff. Schedule follow-up appointments as recommended. Administrative Support Process payments, POS transactions, and daily close-outs. Accurately enter and update patient information. Organize and manage documentation and consents. Support daily administrative tasks as needed. Experience & Revenue Support Reinforce clinical recommendations when appropriate. Promote packages, memberships, and additional services. Assist with patient retention through proper follow-up scheduling. Collaborate with the sales and clinical teams. Qualifications Previous experience in customer service, front desk, or patient coordination. Experience in a med spa, medical clinic, aesthetics, or wellness environment is preferred. Strong computer skills and experience with scheduling software. Excellent verbal and written communication skills. Fluent in English and Spanish (required). Ability to multitask and remain calm under pressure. Skills & Competencies Positive and professional attitude. Strong organizational and time-management skills. Attention to detail. Empathy and patient-centered mindset. Team-oriented and dependable. Professional appearance aligned with a luxury brand. What We Offer Professional and respectful work environment. Training in Medilight protocols and patient experience standards. Opportunities for growth within the organization. Employee discounts on services. Be part of a growing brand in medical aesthetics and wellness. Who This Role Is For This position is ideal for someone who: Enjoys working with people and creating memorable experiences. Takes pride in organization and service excellence. Values teamwork, growth, and professionalism. Understands that patient experience is essential to business success. If you are passionate about customer service and patient care, we would love to hear from you.

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Experience:

Guest services: 2 years (Preferred)

Work Location:

In person