Supervisor Clinical Support (DEN) - 995781 (Internal Candidates Only)

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Oversees and directs dental assisting staff and supports the overall operations of the clinic(s) to ensure an optimal customer service experience with regard to the effective utilization of operative procedures, and/or managing assigned staff's schedules, all in compliance with applicable rules and regulations.

Job Category:

Exempt Hiring Range:

Pay Basis:

Annually Subject to Grant Funding?

No Essential Job Functions:

1. Plans, directs, supervises, and coordinates work activities of subordinates and staff, including hiring, coaching, evaluating, and terminating, all in accordance with the University policies and procedures. 2. Coordinates staff schedules and rotations to ensure appropriate levels of staffing, cross-training, and standardization to maximize the clinic's efficiency. 3. Reviews and approves timesheets in Kronos for assigned staff. 4. Acts as the liaison between the clinical and administrative staff and the College of Dental Medicine (CDM). 5. Resolves clinical and administrative issues arising among any staff members and/or patients. 6. Enters data in NSU specific systems; performs regular audits to identify potential inaccuracies and puts processes in place to prevent them. 7. Responds to patients' questions/concerns and addresses complaints, requiring a broad understanding of policies and procedures; resolves escalated patients' complaints. 8. Ensures clinical support staff adhere to established dental procedures and protocols while maintaining confidential information regarding HIPAA guidelines. 9. Participates in the development of policies and procedures; ensures procedures are communicated and administered consistently. 10. Handles facility work orders and orders clinic supplies. 11. May travel to various campus locations. 12. Completes special projects as assigned. 13. Performs other duties as assigned or required.

Job Requirements:

Required Knowledge, Skills, & Abilities:

Knowledge:

1. General knowledge of dental medicine. 2. General knowledge of major responsibilities, accountability, and organization of a dental clinic. 3. General knowledge and understanding of legislation and regulatory bodies affecting healthcare practices; expert knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA). 4. Advanced knowledge of MS Office Suite (Outlook, Word, Excel, and Access). 5. Customer and Personal Service

• General knowledge of principles and processes for providing customer and personal services. 6. Personnel and Human Resources
• General knowledge of principles and procedures for personnel recruitment, selection, and training.

Skills:

1. Proficient skills in the use of dental equipment and/or instruments. 2. Service Orientation

• Advanced skills in actively looking for ways to help people. 3. Complex Problem Solving
• Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 4. Judgment and Decision Making
• Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one. 5. Time Management
• Proficient skills in managing one's own time and the time of others. 6. Management of Personnel Resources
• Proficient skills in motivating, developing, and directing people as they work, identifying the best people for the job. 7. Active Listening
• Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 8. Speaking
• Proficient skills in talking to others to convey information effectively. 9. Supervisory skills
• Proficient supervisory, training, and leadership skills, manage and motivate a team.

Abilities:

1. Manual Dexterity

• The ability to use your hands in a skillful, coordinated way to grasp and manipulate objects and demonstrate small, precise movements. 2. Oral Comprehension & Expression
• The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 3. Problem Sensitivity
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 4. Deductive Reasoning
• The ability to apply general rules to specific problems to produce answers that make sense. 5. Detail Oriented
• The ability to pay attention to details, understand underlying cause/effect relationships, and account for those details and relationships. 6. Confidentiality
• The ability to maintain confidential information.

Physical Requirements and Working Environment:

1. May be exposed to sharp instruments, disposable gloves, and personal protective equipment, among others. 2. Speech Recognition

• Must be able to identify and understand the speech of another person. 3. Speech Clarity
• Must be able to speak clearly so others can understand you. 4. Near Vision
• Must be able to see details at close range (within a few feet of the observer). 5. Travel
• Must be able to travel on a daily and/or overnight basis.

6. May be required to work nights or weekends. 7. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in the performance of job duties. 8. May be required to accomplish job duties using various types of equipment/supplies, including but not limited to pens, pencils, and computer keyboards.

Required Certifications/Licensures:

Expanded Duties Certificate Required Education:

High School Diploma Major (if required:

Dental Assistant Program Required Experience:

1. High School Diploma and minimum seven (7) years' experience in a dental office, as a dental assistant.

• OR•Associate degree and minimum five (5) years' experience in a dental office, as a dental assistant.
• OR•Bachelor's degree and minimum of three (3) years' experience in a dental office, as a dental assistant.

2. Prior supervisory experience or in a leadership role. 3. Experience with Electronic Heath Records (EHR) system, preferably in Axium.

Preferred Qualifications:

Two-year associate degree in dental assisting. Is this a safety sensitive position? No Background Screening Required?

Yes Pre-Employment Conditions:

Sensitivity Disclaimer:

Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.