Patient Care Coordinator Medical Office Receptionist

Patient Care Coordinator Medical Office Receptionist B3 Physical Therapy - 5.0 Hallandale Beach, FL Job Details Full-time $20 - $25 an hour 5 hours ago Benefits Profit sharing Health insurance Dental insurance Paid time off Snacks provided Vision insurance 401(k) matching Opportunities for advancement Qualifications Spanish Medical scheduling Administrative experience Medical administrative support Data management Full Job Description This is not just a front desk role. This is the heartbeat of our clinic. At B3 Physical Therapy, you aren't just answering phones—you are the catalyst that helps patients move from interest to action . You are the very first impression, the reassuring voice, and the logistical mastermind who guides patients through their recovery journey with confidence. We are looking for a high-energy, empathetic communicator who loves connecting with people, feels natural following up on leads, and understands that keeping a schedule full means helping more people get back to living pain-free.

What You Will Do:

Lead Conversion & Strategic Scheduling You own the first impression and the follow-through. Your mission is to keep the schedule optimized, reduce no-shows, and ensure no patient slips through the cracks.

Drive Growth:

Convert new patient inquiries and warm referrals into scheduled evaluations.

Proactive Follow-Up:

Make timely calls, emails, and text reminders to keep patients consistent with their care plans. Master the

Schedule:

Maintain a tight, efficient clinic calendar, managing cancellations and filling gaps quickly.

Listen, Don't Script:

Ask the right questions, address hesitations with empathy, and guide prospects naturally without sounding robotic. Insurance Navigation & Patient Advocacy You will help patients understand their benefits so they can focus on healing, not financial surprises. Verify insurance benefits and secure necessary authorizations efficiently. Explain deductibles, copays, and coverage clearly and respectfully. Accurately collect payments during check-in and check-out. Identify missing administrative data early to prevent any delays in patient care. Front Office Mastery You keep the daily clinic operations running smoothly with a sense of calm, warmth, and professionalism. Greet and check in patients, setting a positive tone for their visit. Keep patient records immaculate within Stride EMR . Maintain seamless communication with therapists and support staff to ensure smooth transitions. Assist with light marketing, patient outreach, and social media tasks during downtime. You Are a

Strong Fit If You Have:

Experience:

1 to 2 years in a medical front desk or patient care coordinator role (Physical Therapy experience is a major plus).

The Gift of Gab:

Confident phone presence, strong active listening skills, and the ability to handle objections gracefully.

Tech Savvy:

Comfortable with multitasking between phones and documentation; experience with EMRs ( Stride preferred ).

Industry Knowledge:

A solid grasp of insurance verification, authorizations, and basic healthcare terminology.

High Reliability:

Exceptional organizational skills, laser-focused detail orientation, and unwavering dependability.

Language Skills:

Spanish fluency is a wonderful bonus, but not required. Our Professional Standards This role requires maturity and ownership. We love working with people who show up on time, communicate transparently, handle sensitive situations with composure, and when a mistake happens, fix it fast and build a system to prevent it from happening again.

Schedule, Pay, and Benefits Type:

Full-time, Monday to

Friday Hours:

8:00 a.m. to 5:00 p.m.

Compensation:

$20 to $25 per hour (based on experience)

The Perks:

401(k) with company matching Comprehensive Health, Dental, and Vision insurance Paid Time Off (PTO) Performance-based bonuses & Profit sharing Clear pathways for professional growth and advancement Continuous training and development Company parties, team outings, and free snacks! Why You Will Love Working Here We don't believe in burnout. We believe in organized systems, supportive leadership, and a genuinely tight-knit team culture where everyone roots for each other. "Working at B3 is not just a job. It is a place where you are valued, supported, and encouraged to become your best self. Management genuinely cares about your growth and well-being, the roles are crystal clear, and the team is incredible about sharing responsibilities so no one ever feels overwhelmed." — Sofia Mantilla, Former PCC Ready to Make an Impact? If you enjoy connecting with people, supporting patients, and want to be part of a team that genuinely cares, we want to hear from you. We are currently interviewing— Apply Today!

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Opportunities for advancement Paid time off Vision insurance Application Question(s): How many years of experience do you have in a medical front office, receptionist, or patient care coordinator role in a healthcare setting? Do you have experience working with EMR/EHR systems? Do you have experience with insurance verification and obtaining authorizations? On a scale of 1-10, how comfortable are you calling new leads within 5 minutes of an inquiry? A caller says, "I need to think about it" after hearing their copay. What would you say next to guide the conversation toward scheduling? What systems do you use to stay organized when managing phones, scheduling, and insurance tasks at the same time? What does "professional communication" mean to you in a medical office setting? Give one example. Have you ever been responsible for converting inquiries into scheduled appointments? If yes, share a result you are proud of.

Work Location:

In person