Director of Case Management (Settlements & Negotiations)

Company DescriptionThe Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Job DescriptionThe Director of Settlements is a high-impact leadership role responsible for driving firm-wide settlement strategy, negotiated settlements, and operational excellence within the personal injury practice.

This role oversees a team of senior case managers focused on claims negotiation, insurance negotiations, and adjuster negotiations, ensuring the successful execution of settlement strategies that maximize outcomes. The Director is accountable for achieving aggressive settlement targets, maintaining high-quality client service, and building a scalable, results-driven settlements function.

This position is fully on-site in Miami Lakes and is ideal for a leader who thrives in a fast-paced, performance-driven environment focused on accountability and measurable results.

Key ResponsibilitiesLead, manage, and develop a high-performing team responsible for settlements and negotiationsDrive monthly settlement performance, ensuring achievement of KPIs tied to settlement offers, counteroffers, and closing ratiosOversee complex negotiated settlements, including insurance negotiations and adjuster negotiationsEstablish and refine strategy around claims negotiation, settlement authority, and case valuationReview and guide team execution of settlement offers, counteroffers, and negotiation tacticsEnsure accuracy and execution of all settlement agreements and supporting documentationMonitor pipeline activity, including case progression, negotiation stages, and resolution timelinesConduct leadership coaching, performance management, and team development initiativesHold team accountable to productivity, quality, and client service standards throughout the settlement lifecycleHandle escalated and high-value claims negotiation scenariosAnalyze performance data to identify trends in settlement outcomes, negotiation success rates, and cycle timesImplement quality control standards through audits of negotiation strategy and settlement documentationIdentify operational gaps and drive improvements to settlement workflows and efficienciesBuild internal capability and strengthen negotiation expertise across the departmentPartner with leadership on hiring, onboarding, and developing top talentEnsure compliance with firm policies, legal standards, and best practices in settlements and claims handlingWork EnvironmentFull-time, on-site position in Miami Lakes, FLFast-paced, high-performance environment with defined settlement and negotiation targetsCollaborative culture focused on accountability, continuous improvement, and client outcomesAbility to manage multiple priorities and adapt to evolving business needsOccasional weekend availability as neededQualificationsQualifications and SkillsMinimum 3+ years of leadership experience in a performance-driven environment (increased to reflect director level)Minimum 3+ years of experience in personal injury law, with a focus on settlements and negotiationsProven success in claims negotiation, insurance negotiations, and negotiated settlementsDemonstrated experience managing settlement authority, settlement offers, and counteroffersStrong expertise in drafting, reviewing, and finalizing settlement agreementsProven track record of meeting or exceeding settlement performance targetsStrong leadership, coaching, and team development capabilitiesExcellent communication and advanced negotiation skillsData-driven with the ability to analyze metrics and improve outcomesExperience with case management systems (Litify preferred)Proficiency in Microsoft Office (Excel, Word, Outlook)Highly organized with strong prioritization skillsBilingual (English/Spanish) preferred but not required

Additional InformationPaid Time Off:

All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year.

Health Benefits:

All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee's expense. 

Disability Benefits:

All employees who work 30 hours per week will have Short-term and Long-term Disability benefits, paid for by the firm.

Life Insurance:

For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage.

Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance

Retirement:

All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.#LI-JE1