Front Desk/Patient Coordinator

Front Desk/Patient Coordinator Smiles by Dr. Bitchatchi Hollywood, FL Job Details Full-time $18 - $27 an hour 1 hour ago Benefits Free parking Paid training Paid holidays Dental insurance Paid time off On-the-job training Career development plan Employee discount Opportunities for advancement Retirement plan Qualifications Patient scheduling systems Health insurance claim processing Interpersonal skills Finance Medical insurance coverage verification Dental receptionist Health insurance customer support Practice management software Dental insurance English Dental terminology Treatment planning support Attention to detail Dentrix Organizational skills Insurance provider collaboration Patient collections management Medical payment processing Full Job Description Front Desk Patient Coordinator Position Overview We are seeking an experienced, energetic, and highly organized Front Desk Patient Coordinator to join our growing dental team. The ideal candidate is a customer-service-driven professional who understands all aspects of dental practice operations and is committed to delivering an exceptional patient experience from the first phone call to treatment completion. This position requires strong knowledge of dental procedures, treatment planning, financial coordination, insurance verification, and schedule management. The right candidate will be proactive, detail-oriented, and skilled at maintaining a productive and full doctor/hygiene schedule. Responsibilities Greet patients and provide exceptional customer service. Answer incoming calls and manage patient communications professionally and efficiently. Schedule and coordinate appointments to maintain a productive and full schedule for doctors and hygienists. Confirm appointments and manage recalls to minimize cancellations and no-shows. Present and explain treatment plans clearly and confidently to patients. Coordinate patient financing options and collect payments. Verify dental insurance benefits and accurately explain coverage to patients. Work closely with the clinical team to ensure seamless patient care and treatment acceptance. QualificationsRequired Minimum of 2 years of dental front office experience. Experience using dental practice management software; proficiency with Dentrix is strongly preferred. Strong understanding of dental terminology, procedures, and treatment planning. Experience with financial arrangements, payment collections, and patient financing. Experience verifying dental insurance benefits and understanding insurance claims processes. Proven ability to manage and maintain a productive schedule. Excellent organizational skills and attention to detail. Strong verbal and written communication skills in English. Professional appearance and positive attitude. Ability to multitask and work effectively in a fast-paced environment. Preferred Bilingual in English and Spanish. Experience increasing treatment acceptance and patient retention. Knowledge of dental marketing, recalls, and reactivation systems. Benefits We value our team and are committed to supporting both personal and professional growth. We offer a competitive compensation package that includes: Simple IRA retirement plan with employer contribution Paid vacation time Paid holidays Continuing education and professional development opportunities Career growth and advancement opportunities Dental benefits for employees Ongoing training to help you expand your skills and knowledge in dentistry What We're Looking For The ideal candidate is a motivated team player who is confident discussing treatment, insurance, and finances with patients. They should be comfortable handling multiple responsibilities while maintaining a welcoming, professional, and patient-focused environment. A strong understanding of all aspects of dentistry and a commitment to excellent customer service are essential for success in this role.

Pay:

$18.00 - $27.00 per hour

Benefits:

Employee discount Free parking On-the-job training Opportunities for advancement Paid time off Paid training Retirement plan

Work Location:

In person