Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Patient Communications Coordinator
Job
The Carithers Pediatric Group
Jacksonville, FL (In Person)
$34,320 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
62
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Patient Communications Coordinator The Carithers Pediatric Group Jacksonville, FL Job Details Full-time From $16.50 an hour 19 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Professional development assistance Life insurance Qualifications Interpersonal skills Practice management software HIPAA High school diploma or GED Phone triage Medical terminology Full Job Description Job Overview The Patient Communications Coordinator serves as a primary point of contact for patients and families, providing exceptional customer service through professional and efficient telephone communication. This position is responsible for managing incoming calls, scheduling appointments, relaying messages, coordinating patient communications, and supporting the daily operations of the practice. The Patient Communications Coordinator plays a vital role in ensuring a positive patient experience and maintaining the high standards of care and service associated with Carithers Pediatric Group. The ideal candidate will possess excellent communication skills, a strong understanding of medical terminology, and the ability to manage multiple communication channels efficiently. In this role, you will facilitate clear and compassionate interactions with patients, ensuring their questions are addressed promptly and accurately. Your efforts will contribute to enhancing patient satisfaction, streamlining appointment scheduling, and supporting overall operational efficiency within the medical facility. Essential Duties and Responsibilities Answer incoming telephone calls promptly, professionally, and courteously Accurately document and route patient messages to providers and clinical staff. Assist patients with appointment inquiries, and general information. Verify and update patient demographic and insurance information as needed. Monitor voicemail messages and respond or route messages appropriately. Coordinate communication between patients, providers, and office staff. Assist with referral requests, medical record requests, and other administrative functions as assigned. Maintain confidentiality of patient information and comply with all HIPAA regulations. Prioritize urgent patient concerns and follow established escalation procedures. Communicate effectively and professionally with patients, families, providers, and coworkers. Support office initiatives designed to improve patient satisfaction and operational efficiency. Perform other duties as assigned to support the needs of the practice. Knowledge, Skills and Abilities Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Ability to handle a high volume of calls while maintaining accuracy and professionalism. Strong organizational and multitasking abilities. Ability to remain calm and professional in stressful situations. Working knowledge of electronic medical records (EMR) systems and practice management software preferred. Proficiency with standard office equipment and computer applications.