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Patient Service Coordinator
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Norris Healthcare Concierge
Key West, FL (In Person)
$54,048 Salary, Full-Time
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Job Description
Job Summary We are seeking a dynamic and compassionate Patient Service Coordinator to join our healthcare team! In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to insurance verification and medical record management. Your energetic approach and attention to detail will help facilitate efficient clinic operations, support patient care plans, and uphold the highest standards of health information management. This position offers an exciting opportunity to make a positive impact on patient experiences while working in a fast-paced, collaborative environment. Responsibilities Greet patients warmly, answer multi-line phone systems, and provide exceptional customer service with professional phone etiquette. Schedule appointments accurately utilizing EMR (Electronic Medical Records) Athenahealth; manage clinic calendars efficiently. Verify insurance coverage, perform insurance authorization and verification procedures, including Medicare and Medicaid processes. Review and update medical records, ensuring compliance with HIPAA regulations and maintaining meticulous documentation review practices. Assist with intake procedures, including collecting patient information, updating health histories, and explaining clinic policies. Maintain accurate filing of medical records, manage office supplies, and support overall clinic management tasks such as front desk operations and office management. Skills Extensive knowledge of EMR systems such as Athenahealth; proficiency in Microsoft Office Suite is essential. Strong understanding of medical terminology, CPT coding, ICD-9/10 coding standards, and health information management practices. Experience with insurance verification processes including Medicare and Medicaid; familiarity with HIPAA regulations for patient privacy and data security. Excellent customer service skills combined with phone etiquette expertise; ability to handle multi-line phone systems efficiently. Bilingual abilities are highly valued to better serve diverse patient populations. Prior clinic or dental office experience is preferred; familiarity with dental terminology like Dentrix or Eaglesoft is a plus. Demonstrated clerical skills such as typing (including 10 key typing), filing, data entry, and maintaining detailed documentation in a fast-paced environment. Join our team as a Patient Service Coordinator where your enthusiasm for healthcare support will help create positive patient interactions every day! We're committed to fostering an inclusive environment that values your skills in medical administrative support while offering opportunities for professional growth in the healthcare industry.