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Patient Experience Coordinator
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City Beautiful Oral & Facial Surgery
Maitland, FL (In Person)
$55,120 Salary, Full-Time
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Job Description
Patient Experience Coordinator City Beautiful Oral & Facial Surgery Maitland, FL Job Details Full-time $25 - $28 an hour 1 day ago Benefits Paid holidays Health insurance 401(k) Paid time off Opportunities for advancement Qualifications Appeals Customer communication Customer service Dental receptionist Dental insurance Front desk Dental treatment planning Dental Procedures and Nomenclature (CDT) Care coordination Office phone management Full Job Description Patient Experience Coordinator City Beautiful Oral and Facial Surgery Full-Time | In-Person | $25-$28/hour City Beautiful Oral and Facial Surgery is seeking a polished, energetic, and service-driven Patient Experience Coordinator to join our growing boutique oral and facial surgery practice. As the first point of contact for patients, you will play a vital role in creating an exceptional concierge-level experience while supporting the daily operations of our state-of-the-art office. We are looking for someone with a contagious bright smile, a positive can-do attitude, outstanding customer service skills, and a genuine passion for helping others. This position is ideal for a professional who thrives in a fast-paced environment and is committed to delivering an elevated patient experience. Preferred Qualifications Front office experience in dental, oral surgery, plastic surgery, cosmetic surgery, dermatology, or similar healthcare settings Experience with dental insurance verification, benefits coordination, pre-authorizations, claims processing, claim follow-up, appeals, and patient financial coordination Experience preparing treatment estimates and discussing financial arrangements with patients Responsibilities Welcome and assist patients, visitors, and referring offices with warmth and professionalism Answer phones, text messages, and patient inquiries promptly and courteously Schedule consultations, procedures, and follow-up appointments Verify dental insurance benefits and obtain necessary authorizations Assist with treatment estimates, financial arrangements, claims processing, and collections Support smooth daily office operations and proactively resolve patient concerns Assist with light office cleaning and presentation to ensure a high-end patient experience Skills & Attributes Excellent communication, customer service, and interpersonal skills Professional appearance and demeanor Positive, team-oriented attitude with a willingness to help wherever needed Ability to remain calm, compassionate, and solution-focused in a fast-paced environment Reliable, punctual, and committed to delivering exceptional patient care Benefits Competitive pay: $25-$28 per hour , based on experience Health insurance 401(k) retirement plan with an employer contribution of 3% of your salary automatically , even if you choose not to contribute Paid time off and paid holidays Career growth and advancement opportunities Modern, supportive, team-focused work environment If you are passionate about patient care, exceptional service, and being part of a high-performing team, we encourage you to apply. Join City Beautiful Oral and Facial Surgery and help us create outstanding experiences for every patient, every day.