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Job Description
The Warranty & Service Supervisor is tasked with overseeing the processing of all warranty claims and managing the daily operations of the service administration team. This role includes supervising staff, setting schedules, and establishing policies and procedures to ensure efficient and accurate warranty and service support.
Responsibilities:
Oversee the processing and accuracy of all warranty claims Supervise and support the Assistant Warranty Administrator, Service Support Administrator, and Service Center Assistants Hire, train, and manage performance of service administration staff Develop and implement policies, procedures, and schedules for the department Ensure compliance with manufacturer and company warranty guidelines Collaborate with service and technical teams to address warranty-related issues
Qualifications:
High school diploma or equivalent; associate or bachelor's degree preferred 5+ years of experience in automotive service or warranty administration 2+ years of supervisory or team leadership experience Strong knowledge of warranty processes and service operations Excellent organizational, communication, and leadership skills Proficiency in warranty management systems and Microsoft Office #LI-ME1 #LI-Onsite This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM
Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law - whether actual or perceived - including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. What started with our founder Jim Moran's passion for selling cars continues today with the dedication and hard work of every JM Family associate. We have grown into one of the largest, most innovative and diversified companies in the automotive industry, and we are branching out into new and exciting businesses. Our principal operations focus on vehicle distribution and processing, finance and insurance, retail vehicle sales and home improvement specialty franchises. But that's what we do. Who we are is a more than 4,000-associate strong organization consistently recognized among the best places to work in the country. Our associates are our most important asset. We are a "we" culture, and we work with each other, not for one another. We take pride in creating a diverse workplace, providing a healthy work/life balance, and delivering programs that give back to the communities where we live and work. Hear from our associates about their experiences
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