Job Description
POSITION
SCHOOL-BASED HEALTH PROGRAM DIRECTOR POSITION RESPONSIBILITIES
(THIS IS AN EXEMPT POSITION
) Program Leadership and Operations Provide strategic, operational, and administrative leadership for all school-based health program activities across multiple school campuses and service locations. Direct daily operations of the school-based health program, ensuring efficient, effective, and consistent delivery of services across all assigned schools. Develop, implement, and continuously improve operational workflows, policies, procedures, and service delivery models to support program goals and compliance requirements. Monitor school-level utilization, productivity, staffing patterns, service volumes, and operational performance, making adjustments as needed to optimize access and efficiency. Lead program expansion, implementation of new initiatives, and operational improvement projects. Ensure adequate operational coverage during staff vacancies, leaves of absence, school closures, and other service disruptions. Staff Supervision and Performance Management Directly supervise school-based nurse supervisors, clinical supervisors, behavioral health supervisors, administrative personnel, and other assigned staff. Establish clear performance expectations, accountability measures, productivity standards, and service delivery goals for all program staff. Conduct regular one-on-one supervisory meetings, team meetings, performance evaluations, coaching sessions, and corrective action processes as needed. Monitor staff attendance, punctuality, productivity, documentation compliance, and overall job performance. Foster a culture of professionalism, accountability, collaboration, customer service, and continuous improvement. Workforce Recruitment, Retention and Development Collaborate with Human Resources to recruit, interview, select, onboard, and retain qualified school-based health personnel. Develop workforce recruitment and retention strategies to address staffing shortages and support long-term program stability. Participate in workforce planning and succession planning activities. Monitor employee engagement, job satisfaction, turnover trends, and retention metrics and implement improvement strategies as appropriate. Support staff recognition and professional development initiatives to promote employee retention and career growth. Training and Professional Development Develop and oversee comprehensive orientation and onboarding programs for newly hired school-based staff. Ensure staff receive training on organizational policies, school-based workflows, clinical protocols, documentation standards, EPIC workflows, HIPAA, FERPA, grant requirements, and regulatory expectations. Identify ongoing training needs and coordinate continuing education opportunities for clinical and non-clinical staff. Ensure competency assessments are conducted and documented for all required program functions. Develop training materials, standard operating procedures, workflow guides, and resource tools to support staff performance and consistency. Quality Improvement, Compliance and Documentation Oversee quality improvement activities, documentation audits, chart reviews, workflow assessments, and performance monitoring initiatives. Ensure compliance with grant requirements, organizational policies, clinical protocols, accreditation standards, and applicable federal, state, and local regulations. Monitor documentation quality, timeliness, completeness, and compliance within the electronic health record and other required reporting systems. Develop and implement corrective action plans when performance or compliance deficiencies are identified. Utilize program data, audit findings, and performance metrics to drive operational improvements and improve service quality. Behavioral Health Integration Oversee the School-Based Behavioral Health Coordinator to support integration of behavioral health services within school-based settings. Coordinate implementation of behavioral health screening, referral, counseling, crisis intervention, care coordination, and telehealth services. Ensure effective communication and collaboration between medical, nursing, behavioral health, and care coordination teams. Monitor behavioral health performance and collaboratively develop corrective action plans when performance or compliance deficiencies are identified. Support development of integrated care workflows and multidisciplinary care planning processes. School District and Community Partnerships Serve as the primary operational liaison with school district leadership, school administrators, school nurses, and other educational partners. Develop and maintain strong collaborative relationships with principals, assistant principals, district staff, and community stakeholders. Participate in district meetings, school meetings, collaborative planning efforts, and community partnership activities. Address operational concerns, service issues, and stakeholder feedback in a timely and professional manner. Represent the organization at meetings, presentations, and community events related to school-based health services. Financial and Grant Management Collaborate with Finance, Grants Management, and senior leadership to develop, monitor, and manage program budgets. Monitor staffing expenditures, grant allocations, contractual requirements, and budget performance. Assist in preparation of grant applications, program budgets, progress reports, performance reports, and contract deliverables. Ensure grant-funded activities are implemented in accordance with approved scopes of work and funding requirements. Monitor resource utilization and recommend operational and financial adjustments to support program sustainability. Strategic Planning and Program Development Participate in organizational strategic planning and development of long-term school-based health program goals. Identify opportunities for service expansion, innovation, partnership development, and operational improvement. Utilize data and stakeholder feedback to inform program planning and decision-making. Develop and present reports, dashboards, and recommendations to executive leadership regarding program performance, challenges, and opportunities. Participate in organizational strategic planning and development of long-term school-based health program goals. POSITION PURPOSE
To provide programmatic leadership and accountability, directing oversight and support of school-based health staff in CHI school-based health sites. POSITION REQUIREMENTS / QUALIFICATIONS
Education/Experience:
Bachelor's degree in nursing, Public Health, Health Administration, Social Work, Healthcare Management, or a related healthcare field required. Master's degree in nursing, Public Health, Healthcare Administration, Business Administration, or related field strongly preferred. A minimum of 7 years of progressively responsible healthcare, school health, public health, or community health program experience. Minimum of 3 to 5 years of management experience supervising multidisciplinary teams, including clinical and administrative staff. Licensure / Certification:
Current Florida clinical license (RN, APRN, LCSW, LMHC, or comparable healthcare license) preferred but not required depending on candidate background and operational experience. Skills / Ability:
Strong leadership, organizational, and personnel management skills. Ability to establish accountability systems, documentation audit processes, and operational workflows. Strong written and verbal communication skills, including the ability to effectively engage school administrators, healthcare providers, families, and community stakeholders. Ability to analyze program data, utilization trends, and operational performance metrics to support continuous improvement. Strong problem-solving skills and ability to function independently in dynamic school-based environments. Knowledge of HIPAA, FERPA
considerations, and healthcare privacy standards preferred. Bilingual English/Spanish and/or English/Haitian Creole preferred.
