Patient Experience and Front Office Coordinator

Cardiology & Geriatrics Practice - Plantation, FL We are a growing Cardiology and Geriatrics practice in Plantation, FL seeking a highly motivated, polished, and dependable Patient Experience & Front Office Coordinator to become a key part of our team. This is NOT a basic receptionist role. We are looking for someone who can help create an exceptional patient experience, keep the office running efficiently, assist with collections and scheduling, and serve as a trusted point of contact for our patients — including our concierge medicine members.

The ideal candidate is:

warm and personable, highly organized, proactive and self-motivated, detail-oriented, comfortable handling multiple priorities, and able to think critically and solve problems independently. This role is ideal for someone who enjoys building relationships with patients while also helping improve office operations and workflow. Responsibilities Welcome patients and visitors with professionalism and warmth Answer phones and respond to patient inquiries promptly and accurately Schedule and optimize appointments efficiently Verify insurance benefits and collect copays/balances Assist with patient collections and account follow-up Support concierge medicine patient communication and coordination Maintain accurate patient records while ensuring confidentiality Help improve front office workflow, communication, and organization Coordinate with clinical staff to ensure a smooth patient experience Assist with administrative and operational tasks as needed Qualifications Minimum 2 years of medical office experience

REQUIRED

Strong communication and interpersonal skills Excellent customer service and patient relations abilities Strong organizational and multitasking skills Comfortable handling financial conversations professionally Self-starter with the ability to work independently Detail-oriented with strong follow-through Positive attitude and team-oriented mindset Ability to handle a fast-paced environment with professionalism Bilingual English/Spanish preferred but not required Preferred Experience Experience in any of the following is highly valued: Concierge medicine Cardiology or specialty medical practices Medical billing or collections Patient coordination High-end customer service or hospitality Dental, cosmetic, or boutique healthcare offices Compensation Competitive compensation based on experience and skill level.

Performance bonuses available for:

collections performance, office efficiency, patient satisfaction, and overall contribution to practice operations. Why Join Us? We value team members who take ownership, care deeply about patients, and want to grow professionally in a supportive and respected environment. If you are energetic, dependable, professional, and passionate about patient care and operational excellence, we would love to hear from you.

Pay:

$24.00 - $26.00 per hour

Benefits:

Free parking Paid orientation Ability to

Commute:

Plantation, FL 33313 (Preferred)

Work Location:

In person