Care Coordinator - Clayton Outpatient Clinic - (Outpatient Services) - Jonesboro, GA

Care Coordinator

• Clayton Outpatient Clinic
• (Outpatient Services)
• Jonesboro, GA at View Point Health Care Coordinator
• Clayton Outpatient Clinic
• (Outpatient Services)
• Jonesboro, GA at View Point Health in Lawrenceville, Georgia Posted in 2 days ago.

Type:

Full-Time Job Description:

View Point Health Job Title:

Care Coordinator

• Clayton Outpatient Clinic
• (Outpatient Services)

•

Jonesboro, GA Job Code:

SST012/Social Svcs Tech 3

Shift:

Full-Time (40 hours per week on average)

Job Hours:

8:00 AM to 5:00 PM

• Monday
• Friday with some evening hours required.

Base Location:

Jonesboro, GA•

Clayton Outpatient Clinic Division/Department/Program:

Outpatient Services Full-time X Part-time PRN Exempt X Nonexempt View Point Health proudly provides outpatient treatment to children, adolescents, and adults. We promote overall health and quality of life for individuals, youth and families through evidenced-based therapies and medication management to reduce the impact of mental illness, behavior challenges, and substance use. The Care Coordinator is responsible for ensuring timely access to services, coordinating multidisciplinary care, and supporting individuals as they navigate complex behavioral health, physical health and social services systems. This position promotes continuity of care, reduces barriers, and ensures that each individual receives person-centered, trauma-informed, and culturally responsive services consistent with VPH standards and regulatory requirements. The Care Coordinator serves as primary point of contact for individuals, families, internal programs/providers, and community partners. The position required strong clinical judgment, excellent communication skills and ability to manage complex care needs across multiple systems.

Duties & Responsibilities:

Care Coordination & Service Navigation Provides initial screening of individual health and social needs and assists individuals; connects individual to community resources and provides follow-up and monitoring to ensure continuity of care among internal providers and between internal and external providers. Facilitates the submission of required documentation needed to access services, such as Patient Assistance Pharmaceutical programs, Medicaid, food stamps, or financial assistance. Ensure individuals receive timely access to CCBHC-required services (e.g., therapy, psychiatry, MAT, primary care screening, case management). Coordinate referrals to internal and external services, including SUD treatment, crisis services, primary care, housing supports, and community resources. Track completion of referrals and follow up to resolve barriers to engagement. Multidisciplinary Team Collaboration Participate in daily/weekly clinical team meetings, case reviews, and treatment planning sessions. Communicate individuals' progress, needs, and risk factors to clinicians, prescribers, peer specialists, and case managers. Develops and maintains close working relationships with community service providers Collaborate with external partners such as hospitals, courts, probation, DFCS, schools, and primary care providers to ensure continuity of care. Interacts with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services. Engagement & Support Provide proactive outreach to individuals who miss appointments or show signs of disengagement. Support individuals in understanding their treatment plan, medications, and available services. Assist individuals in navigating benefits, transportation, and social determinants of health (SDOH) needs. Engage families and natural supports when appropriate and with individual consent. Care Planning & Documentation Assists individuals with making and coordinating appointments, and obtaining supports necessary to keep appointments. Maintain accurate, timely, and compliant documentation in the electronic health record (EHR). Track required CCBHC metrics, follow-up timelines, and care coordination activities. Ensure all coordination activities meet CCBHC, state, and payer requirements. Care coordination consists of engagement and needs identification to coordinate care including referral, linkage, monitoring, and follow up. The performance outcome expectations for individuals receiving this service include decreased hospitalizations, decreased incarcerations, and decreased episodes of homelessness, increased housing stability, increased participation in employment activities, and increased community engagement.

Minimum Qualifications:

Bachelor's degree in social service-related field from an accredited college or university AND one

• (1) year of experience in a social service-related field OR High School Diploma or GED AND three
• (3) years of experience in a social services related position OR one
• 1) year of experience at the lower level Social Services Tech 2 (SST011) or position equivalent.

Preferred Qualifications:

Two

• (2) plus years of experience in behavioral health field working with individuals with SPMI or SED or SUD. At least two
• (2) years of experience providing care coordination in home services.

Superior verbal and written communication skills. Ability to multi-task and manage time effectively. Experience with Carelogic electronic health record system. Ability to practice flexible range of skills in a fast-paced environment to support crisis situations and complex behavioral health needs. Knowledge of community and social service resources.

Requirements/Competencies:

Must be able to lift 20 pounds. Requires long periods of sitting/standing. Must be able to respond quickly to sounds. While performing the duties of this job, the employee is frequently required to sit, move about, hear and speak. Candidates for selection must pass a criminal background check (including fingerprinting) Must pass a pre-employment drug screen and subject to random drug screens. Any combination of training and experience, which would have enabled the applicant to acquire the necessary knowledge, skills and abilities

Note:

Some positions may require a valid driver's license. Benefits (for qualified employees): State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts) Paid New Hire Training Company contributes additional 7.5% of salary to 401(a) Retirement Plan No employee deduction for Social Security Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel Supervision, training, and continuing education opportunities available View Point Health is an

Equal Opportunity Employer:

View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.