Job Description
Description:
The Role The Site Coordinator is the front-line clinic manager at AICA Orthopedics. You own daily operations patient flow, staff performance, scheduling, compliance, and the patient experience from check-in to checkout. You supervise front desk and clinical support staff, run daily huddles, handle performance conversations directly, and build the workflows your clinic runs on. This is a management role with real accountability for clinic-level outcomes. What We Offer $50,000 - $60,000 base salary + KPI performance bonus Medical, dental, vision, and 401(k) Clear path to Practice Manager:
Site Coordinator ? Practice Manager ? Regional Operations Structured 1-year training program with a dedicated mentor Cross-training opportunities across 21 Atlanta-area clinic locations What You'll Do Daily Operations Own patient flow, scheduling, coverage, and clinic readiness from open to close Coordinate insurance verification, care transitions, and front desk workflows Manage supply inventory, facility standards, and daily and weekly reporting Monitor patient satisfaction data and no-show trends and act on what you find Team Leadership Supervise front desk and clinical support staff daily coaching, performance feedback, and formal performance management when needed Handle disciplinary conversations directly and document performance issues with a complete record Build the SOPs, training guides, and onboarding materials your team follows Manage schedules and call-out coverage own the solution when gaps arise Run daily huddles and catch workflow friction before it reaches patients Track patient satisfaction scores, productivity metrics, and service quality and bring improvement proposals to your Practice Manager Monitor HIPAA compliance and organizational policy adherence across your team Required 2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation Strong written and verbal communication you create the guides, updates, and references your team relies on Preferred NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers' compensation coordination Experience managing teams across multiple departments or clinical disciplines Associate's or Bachelor's degree in healthcare administration or equivalent experience Career Path AICA promotes from within. The path from Site Coordinator is direct and supported: Site Coordinator — you are here Practice Manager — multi-site accountability, team development, P&L oversight Regional Operations — network-level operations leadership Your first year includes a structured training program, a buddy system for mentorship, and cross-training. About AICA Orthopedics AICA Orthopedics is Atlanta's premier orthopedic and personal injury care network — 21 clinic locations and a state-of-the-art surgery center. For 25 years we have delivered clinical excellence and patient-centered care. We are growing, and we promote from within. AICA Orthopedics is an equal opportunity employer. Requirements:
Required 2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation Strong written and verbal communication you create the guides, updates, and references your team relies on Preferred NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers' compensation coordination Experience managing teams across multiple departments or clinical disciplines Associate's or Bachelor's degree in healthcare administration or equivalent experience
