Patient Access Supervisor

Job Purpose:

The Patient Access Supervisor at Crescent Community Health Center is responsible for overseeing and enhancing the patient access and registration processes to ensure a seamless and positive experience for all patients. This role involves managing the front-end operations of the revenue cycle, supervising staff, and ensuring compliance with healthcare regulations and standards.

Key Responsibilities:

Supervise and coordinate daily operations of patient access, registration, and scheduling to ensure efficient and effective service delivery. Monitor and enhance patient experience by implementing customer service standards and resolving any issues or complaints promptly. Train, mentor, and evaluate staff performance, fostering a team-oriented environment to achieve departmental goals. Collaborate with healthcare providers and administrative staff to streamline processes and improve patient flow and satisfaction. Oversee and ensure the accuracy of data capture for billing, quality, and UDS reporting, maintaining compliance with HIPAA and other regulatory requirements. Utilize electronic health record and practice management systems, such as Epic/OCHIN, to manage patient information and workflows effectively. Develop and implement strategies to improve patient access and reduce wait times, enhancing overall patient satisfaction. Support the implementation of patient portal workflows, such as MyChart, to facilitate patient engagement and communication. Analyze and report on key performance indicators to identify areas for improvement and implement corrective actions as needed. Stay informed about healthcare industry trends and best practices to ensure the center remains competitive and compliant with regulations.

Required Education:

High school diploma or GED required

Preferred Education:

Associate's degree in healthcare administration, business, or a related field preferred

Required Experience:

Three to five years of patient access, registration, scheduling, revenue cycle front-end, or healthcare operations experience required

Preferred Experience:

At least one to two years of lead, supervisory, or team coordination experience preferred Experience in an FQHC, community health center, ambulatory clinic, or other safety-net setting strongly preferred

Required Skills and Abilities:

Familiarity with electronic health record and practice management systems, preferably Epic/OCHIN, and patient portal workflows such as MyChart Understanding of HIPAA, customer service standards, and the importance of accurate data capture to support billing, quality, and UDS reporting

Preferred Skills and Abilities:

Bilingual skills preferred based on patient population served Knowledge of Medicaid, Medicare, commercial insurance, uninsured workflows, and sliding fee discount program processes preferred