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Support Services Manager Orthodontics, College of Dentistry
Job
The University of Iowa
Iowa City, IA (In Person)
$75,596 Salary, Full-Time
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Job Description
Support Services Manager
- Orthodontics, College of Dentistry 🔍 Iowa City, Iowa, United States New 📁 Healthcare Administrative 📅 17 hours ago Post Date 📅 26003460 Requisition # Apply for Job Share this Job Sign Up for Job Alerts The University of Iowa College of Dentistry is seeking a Support Services Manager for the Department of Orthodontics to oversee and coordinate daily clinical operations and support services in a busy academic clinic.
Responsibilities:
- Lead and oversee daily clinical operations, staffing, scheduling, and patient flow within the Department of Orthodontics.
- Supervise, train, coach, and evaluate clinical staff to ensure high quality patient care and operational excellence.
- Manage clinic resources, equipment, supplies, facilities, and laboratory workflows to support efficient clinical operations.
- Ensure compliance with regulatory, safety, and departmental standards, including HIPAA, OSHA and CODA requirements.
- Collaborate with faculty, student, residents, and administrative partners to support clinical education, patient satisfaction, and department goals.
- Monitor productivity and implement process improvements to enhance efficiency, patient access, and financial performance.
- And More!
Salary:
$75,596 to commensurate (Pay Grade:
5A)Schedule:
Monday- Friday, 8:00am
- 5:00pm May require occasional overtime.
Work Location :
On-Site Required Qualifications:
- Bachelor degree in relevant field or equivalent combination of education and relevant experience.
- 3-years experience coordinating or managing day-to-day dental clinical operations, scheduling, and workflows.
- Successful completion of a CODA accredited dental assistance program or one year of full-time equivalency chairside assistant experience assisting in four-handed method of dentistry.
- Current DANB Dental Assistant Certification.
- Within six months of hire, current DANB Certified Orthodontic Assistant (COA Exam).
- Within six months of hire, expanded Function Dental Assistant (EFDA Level 1).
- Must have a current certificate of registration to practice as a dental assistant issued by the Iowa Board of Dental Examiners (QDA).
- Must possess current Iowa certificate of proficiency in dental radiography. (QDA)
- Five years of experience assisting in the four-handed method of dentistry beyond the educational requirements for this position.
- Exceptional written, verbal, and interpersonal communication skills.
- Demonstrated organizational skills and ability to multi-task.
- Extensive experience with electronic health records (e.g. axiUm, Epic, etc.)
- Supervisory experience to include performance review/management, conflict resolution, and leading teams in a clinical environment.
Desirable:
- Experience supporting business office functions/revenue cycle to include knowledge of prior authorizations.
- Experience with healthcare regulatory compliance (HIPAA, OSHA, etc.)
- Demonstrated experience with clinical digital imaging systems (e.g. miPacs, Dolphin, etc.)
- Demonstrated experience with intraoral scanning and trouble shooting.
- Experience with children/adolescents.