Patient Coordinator/Customer Service

Patient Coordinator/Customer Service Diabetic Equipment and Supplies - 4.0 Johnston, IA Job Details Full-time $18 - $22 an hour 3 hours ago Benefits Profit sharing Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Flextime Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Computer operation Spanish Microsoft Excel Medical software Customer service Medical office experience Medical records Data entry Organizational skills EMR systems Computer skills Multi-line phone systems Medical terminology Full Job Description Patient Coordinator/Customer Service Diabetic Equipment and Supplies - Johnston, IA Job description Diabetic Equipment and Supplies (DES) is Iowa's only diabetic supplier serving those living with diabetes. At DES our goal is to increase the quality of life for our diabetic patients by providing the highest quality customer service levels in the industry. We do this while maintaining a family like atmosphere in our office. Why work at DES? While our goal is centered around providing the best service for our patients, we strive to maintain a fun, laid-back but accountable culture.

Core Values:

Accountability, Integrity, Encouragement, Collaboration, Empathy & Transparency. Seeking spirited people who enjoy enhancing patient lives to support our growing Company. Summary This position supports the company's philosophy of patient centered care by coordinating excellent customer service to patients. As the gateway to the organization our Patient Care Team builds relationships with insurance companies, providers, suppliers and the initial relationship with the patients. Patient Care Team members will also back up the Office Support team and take calls. Job/Position Specific Duties Answers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately. Coordinates Patient, Medical and Insurance records in a timely manner to ensure prompt delivery and payment for medical equipment and supplies. Enters orders accurately and according to defined policies and insurance restrictions. Handles routine Patient questions as they arise and forwards questions requiring research to the appropriate staff. Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. Adherence to standards of business conduct and compliance. Qualifications and Skills Strong Communication skills, both verbal and written. Proficiency in using phone systems and handling multiple phone lines. Attention to detail and accuracy in data entry and record keeping. Excellent organizational skills to maintain patient records. Ability to multi-task, work well under pressure and work in a fast-paced environment. Knowledge of basic computer software, and the ability to learn billing software and electronic medical records required. Communicates well with patients and medical staff. Prior experience in fast paced service industry or customer service role preferred. Prior experience in a medical office setting preferred (not required). Benefits A satisfying work environment makes our teams more successful at delivering the care and compassion needed.

We offer:

Competitive salaries and benefits (Health, Dental, and Vision) Quarterly profit share Flexibility and balance Development opportunities Appreciation and recognition Community engagement

Job Type:

Full-time Salary:

$18.00 - $22.00 per hour

Benefits:

Profit Sharing 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Monday to

Friday Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Computer Skills:

1 year

Language:

Spanish (Preferred, Not required)

Work Location:

In person

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Flextime Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Required)

Work Location:

In person