Sr. Coordinator, Patient Access (Care Coordinator)

Sr. Coordinator, Patient Access (Care Coordinator) at Cardinal Health in Boise, Idaho, United States Job Description Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them-faster.

Responsibilities :

+ Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution + Responsible for reporting adverse events within the required timeframe + Create and complete accurate referrals and applications and keep updated on policy or procedural changes + Investigate and resolve patient/physician inquiries and concerns in a timely manner + Enter detailed information into company proprietary software while conversing via telephone + Place outbound phone calls for patient follow ups or confirmations + Demonstrate superior customer support talents + Interact with the patient referral sources to process new applicants + Steward patient accounts from initial contact through final approval/denial + Prioritize multiple, concurrent assignments and work with a sense of urgency + Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes

Qualifications :

+ High School Diploma, GED or equivalent work experience + 1-3 years in related field preferred + Previous customer service experience, preferred + Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred + Clear knowledge of Medicare, Medicaid & Commercial payer policies and guidelines for coverage, preferred + Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred + Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred + Excellent written and oral communicatio

Job Posting:

JC291837803

Posted On:

May 15, 2026

Updated On:

May 15, 2026