Patient Care Coordinator

Patient Care Coordinator Amplify Physical Therapy and Wellness Bolingbrook, IL Job Details Full-time $18 - $20 an hour 4 hours ago Benefits Profit sharing Health insurance 401(k) Paid time off 401(k) matching Opportunities for advancement Flexible schedule Qualifications Google Workspace Teamwork Care documentation Data management Clinical information systems Full Job Description This Isn't Just a Front Desk Job; It's a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported. Whether a patient is calling for the first time or checking in for their tenth visit, you're the voice who makes them feel welcomed, remembered, and supported. At Amplify Physical Therapy and Wellness, that voice could be yours. We're looking for a Patient Care Coordinator who brings warmth, focus, and compassion to every interaction. Someone who doesn't just schedule appointments, but creates calm in the middle of busy days. Someone who doesn't just answer phones, but becomes a key part of why patients stay engaged in their care. This role isn't about punching the clock. It's about being the heart of a growing clinic that believes in human connection, clear communication, and care that starts before the first visit. As our Bolingbrook clinic continues to grow from one clinician into a larger team, we are looking for someone who wants to grow with us and become an important part of the patient experience from day one. Why This Role Matters You'll be the first impression, and the lasting one. From that first nervous phone call to the final check-out, you'll help guide patients through every step of their experience. You'll be the person helping them understand what comes next, keeping schedules organized, answering questions, and making sure they feel supported throughout their care journey. At Amplify Physical Therapy and Wellness, our team runs on collaboration, communication, positivity, and patient-centered care. If you enjoy helping people, staying organized, solving problems, and bringing structure to busy days, this role will feel incredibly rewarding. What You'll DoNew Patient Conversions & Scheduling Convert incoming inquiries and referrals into scheduled evaluations Respond quickly and professionally to patient calls, leads, and questions Help maintain a consistent, organized schedule that supports patient continuity and clinic flow Assist with phone and email follow-up to improve lead conversion and scheduling Insurance & Financial Coordination Verify insurance benefits and obtain authorizations Explain coverage, deductibles, and co-pays clearly and professionally Collect payments during check-in and check-out Support billing and collections processes as needed Case Management & Data Accuracy Enter and maintain accurate patient information in the EMR Keep electronic charts complete and organized Help ensure documentation and communication stay organized between patients, providers, and referral sources Front Office Operations Welcome and check in patients while creating a positive front desk experience Coordinate scheduling changes and communicate with the clinical team throughout the day Follow up with patients to reduce cancellations and improve attendance Support general clinic operations, organization, and workflow Marketing & Administrative Support Assist with light marketing and social media support Help maintain a professional and welcoming clinic presence Support additional administrative tasks as the clinic continues to grow You're a

Great Fit If You:

Have 1-2 years of experience in customer service, administration, front desk support, sales, marketing, or healthcare Communicate with confidence, professionalism, and kindness, especially by phone Enjoy helping people feel comfortable and supported Can multitask and stay organized in a fast-paced environment Are comfortable learning scheduling systems, EMRs, Google Workspace, and Excel Love solving problems and helping systems run smoothly Want a role where your work genuinely impacts both patients and the clinic team What's In It for

You Pay:

$18-$20/hour Full-Time Schedule Monday-Friday, 8:00 AM-5:00 PM Flexible Schedule Options No Weekend Hours Benefits & Perks Competitive Compensation Bonus Based on Performance Health Insurance Paid Time Off 401(k) 401(k) Matching Profit Sharing Training & Development Opportunities Growth Opportunities Inside a Fast-Growing Clinic Positive, Team-Focused Work Environment Why Join Amplify Physical Therapy and Wellness? We're not corporate. We're personal. At Amplify Physical Therapy and Wellness , we believe great patient experiences start at the front desk. That's why we invest in the people who help patients feel welcomed, organized, informed, and cared for from the moment they contact us. This is a chance to join a growing, mission-driven private practice where your work directly contributes to meaningful patient outcomes and a positive clinic culture. We are growing quickly and adding clinicians, which means there is real opportunity to grow with the company as the clinic expands. If you want a role where your effort is noticed, patients genuinely appreciate your help, and your work makes a difference every day: Apply today. We're interviewing now and moving quickly.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Flexible schedule Health insurance Opportunities for advancement Profit sharing Application Question(s): How many years of front desk or Patient Care Coordinator experience do you have in a healthcare or customer service setting? Do you have experience with, or are you familiar with, EMR and billing systems? Do you have experience contacting patient leads and converting them into scheduled evaluations or consultations? Please describe. Are you willing to undergo proven sales training to assist with lead conversion and evaluation scheduling?

Work Location:

In person