Job Description
Job description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About The Role We're seeking a strategic and results-driven senior leader to drive transformation within our Business Value Services organization. This leader will build and lead a team focused on outcome engineering, value realization, and consumption-based growth. You'll be responsible for shifting our approach from reactive business case development to proactive, outcome-led customer engagement that drives measurable consumption and long-term value.
Your Impact The Field CFO Imperative:
Act as a strategic peer to customer finance leaders, bridging the gap between clinical/operational outcomes and financial impact to unlock access and influence beyond the IT buyer. Transform the Value Motion:
Lead the evolution from traditional business case development to a value-based, outcome-first engagement model that transforms health care and makes it more sustainable. Build Outcome Engineering Capabilities:
Develop frameworks, methodologies, and tools for collaborative business cases and transformation value narratives. consumption lifecycle mapping, and value realization tracking Drive Consumption and Value:
Partner with stakeholders across the health care ecosystem to develop the value narrative and and consumption logic as it pertains to revenue and operational efficiencies. Lead Strategic Engagements:
Guide your team in delivering outcome design, end-to-end patient journey optimization, and value roadmapping across our most strategic accounts. Scale Through Innovation:
Leverage data analytics and AI to scale business value expertise, mapping patient journeys and building prediction models to identify significant cost reduction opportunities. Key Responsibilities Strategy & Team Leadership Define and execute the strategic direction for value-based health care consulting and outcome engineering. Build, mentor, and scale a high-performing team of business value consultants, fostering a culture of innovation and continuous learning. Partner with Sales Leadership to integrate outcome-led approaches into account planning and sales methodology Develop point-of-view content and thought leadership on health care transformation, value realization, and improving patient outcomes Customer Engagement and Delivery Lead CFO briefings, translating Salesforce capabilities into finance-language outcomes, such as EBIT impact and operational leverage. Run Board-ready ROI workshops with customer finance and strategy teams, benchmarking against industry peers. Advise on multi-year financial transformation roadmaps, positioning Salesforce as a strategic platform. Connect Salesforce's revenue and cost impact directly to the P&L of Line of Business (LOB) executives. Cross-Functional Collaboration Partner closely with Sales, Industry Strategy, Solution Engineering, Professional Services, and Customer Success to embed outcome engineering throughout the customer lifecycle. Collaborate with clients across the health care value chain, including providers, payers, systems and services, biopharma, and medtech, to influence strategies based on value drivers Build a process to stress-test competitive pricing models and expose vulnerabilities that the account team may rationalize away. Review key account deal structure for financial risk, including payment terms, contractual exposure, and credit/budget alignment. Identify key account deal 'blockers' hidden in financial organization dynamics, such as competing capital expenditure initiatives. Required Background & Competencies 15+ years of experience in management consulting, business value services, or strategic advisory roles. 5+ years of people leadership experience, managing and developing high-performing teams. Proven track record of driving business transformation initiatives and quantifying ROI/business value. Deep understanding of value-based health care, consumption-based business models, and health outcome measurement frameworks. Excellent executive presence with ability to influence C-level stakeholders, such as health care CFOs and Line of Business Executives. Platform Curiosity:
A strong interest in technology transformation and the ability to credibly articulate how CRM/AI platforms drive measurable financial outcomes. Familiarity with leveraging data analytics and AI for clinical research or end-to-end patient journey mapping is a plus. Preferred Qualifications Business model or P&L experience across the health care industry, including biopharma, medtech, or health care payers/providers. Background in outcome-based selling, value engineering, or business case development. Understanding of standard sets of outcome measures and global health care benchmarking, especially for creating new standards with AI. Understanding of AI/ML technologies and their applications in clinical research or patient mapping. MBA, MD, or advanced degree in business, economics, health care administration, or related field Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights:
workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $198,940 - $266,070 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $217,840 - $291,340 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Keywords environment-health-and-safety-hsse health-care information-technology business-case training-and-development planning-and-design visual-art-design product-development-and-design patient-journey analytics data-analytics artificial-intelligence operational-cost-reduction cost-savings mentoring external-workforce continuous-learning planning-and-forecasting electrical-engineering-and-planning account-planning sales-methodologies thought-leadership customer-experience-and-engagement customer-engagement roi-analysis benchmarking freight-rate-analysis-benchmarking customer-success-management customer-lifecycle sensors-test-measurement pricing competitive-pricing malware-and-vulnerabilities rationalization coupons-and-deals financial-risk credit-and-collections clubs-organizations capital-expenditure competencies management-consulting business-transformation business-model c-suite insurance-consulting-and-technology candidate-relationship-management crm customer-relationship-management-crm outcome-based-selling value-analysis-and-value-engineering-vave machine-learning mba-programs healthcare-administration hotels-accommodations recruiting-career-management
