SUPERVISOR/PATIENT ACCESS

SUPERVISOR/PATIENT ACCESS

McDonough District Hospital •

REGISTRATION

Mb, IL Professional/Technical Full-Time Exempt, Days, 7:30am-4:00pm Monday-Friday Posted 04/28/2026 Req # 2094 Expected pay for this position is $24.36-$36.53. Actual pay will be determined by experience, skills and internal equity.

MDH Benefits package includes:

Medical, Dental, Vision 457B and employer match for FT Employees Company paid STD and LTD Job Summary The Supervisor is responsible for the overall direction of the Registration and Communications Department. The Supervisor serves as an expert, mentor, consultant, team member and facilitator in the department. Provides registration services as described in the position description of Patient Registration Clerk. Job Specifications

EDUCATION AND EXPERIENCE

Education. High School degree. Years and Type of Previous Experience. 3-5 years of experience in healthcare required. 2-3 years management experience preferred.

JOB KNOWLEDGE

Must be knowledgeable of all admitting policies procedures and operation of equipment. This person must also be knowledgeable of hospital management techniques and regulatory agencies' requirements. The patient population must be considered when assessing job knowledge required from employee.

ABILITIES, INTERESTS AND TEMPERAMENTS

Understanding and ability to use EMR, insurance eligibility, word processing and spreadsheet software. Visual acuity required to adequately access, read, understand, prepare, and present written and on-line material. Sound interpersonal, organizational, decision-making, problem solving, and customer service skills necessary to respond and satisfy customers exhibiting high stress behaviors is required. Ability tomunicate effectively and concisely with all members of the interdisciplinary care team, accurately transmitting and receiving on-line, verbal and telephonemunications. Ability to remain calm and courteous while working in stressful situations. A preference for working in and organizing activities that are carried out in relation to established processes and techniques. Clerical perception is needed to prevent errors in admitting procedures, reports, and record keeping. Ability to perform duties and handle information which requires discretion. Ability to supervise, mentor, and develop the skills of the Registration and Communications personnel. Must have the ability to work with a variety of patients of all populations (e.g. developmentally appropriate care, cultural diversity, patients with pain, victims of abuse or neglect, and diagnosis or procedure specific such as patient with congestive heart failure or cesarean delivery).