Front Desk Patient Care Coordinator

Performance Eyecare in Swansea, IL is looking for a friendly, organized, people focused Front Desk Patient Care Coordinator who can help create a great first impression for every patient. Our front desk team is the heartbeat of the office. They answer phones, welcome patients, schedule appointments, verify information, support patient flow, and help keep the day running smoothly. This role is perfect for someone who enjoys helping people, staying busy, solving problems, and making patients feel cared for from the moment they contact us. What You'll Do Greet patients with warmth and professionalism Answer phones and assist patients with questions Schedule, confirm, and manage appointments Check patients in and out Collect and update patient information Verify insurance and explain basic benefits Collect payments and review balances Help patients complete forms and paperwork Communicate with doctors, opticians, technicians, and leadership Support patient flow throughout the office Help with recall, follow up calls, and appointment reminders Handle patient concerns with empathy and ownership Keep the front desk area organized and welcoming Jump in to help the team wherever needed What We're Looking For Positive, friendly, and patient focused Organized and detail oriented Comfortable talking on the phone Strong communication skills Calm under pressure Dependable, accountable, and willing to learn Comfortable using computers and office systems Able to multitask in a fast paced environment Professional with patients and team members Flexible and willing to help in other areas when needed Someone who brings solutions, not excuses Our Culture At Performance Eyecare, we work hard, care deeply, and believe patients should feel valued from the first phone call to checkout. We believe in relationships, not transactions. Our team is positive, flexible, accountable, and patient focused. Some days are busy, some days are unpredictable, and the best team members jump in, help each other, and keep the patient experience at the center of everything. We love people who bring energy, ownership, and a "let me see what we can do" mindset. This Role May Be for You If… You enjoy helping people You like being the first friendly face patients see You can stay organized while managing multiple tasks You are comfortable answering phones and talking with patients You can handle a busy schedule without losing kindness You like solving problems and keeping things moving You take pride in follow through and details You enjoy being part of a team This Role May Not Be for You If… You prefer a quiet job with little patient interaction You do not enjoy answering phones You struggle with multitasking or organization You are uncomfortable talking about balances, payments, or insurance You get easily overwhelmed in a fast paced environment You prefer saying "no" before looking for solutions You are not comfortable helping in other areas when the office needs support Experience Preferred Front desk, medical office, dental office, optometry, customer service, hospitality, or retail experience is a plus Computer and phone skills required Strong communication and problem solving skills required Insurance experience is helpful, but we are willing to train the right person Optometry experience is preferred, but not required Schedule & Benefits Full-time position Monday through Friday, no weekends Competitive pay based on experience Paid time off Paid holidays

Monthly Bonus and Quarterly Team Competitions Work Hard, Play Hard:

team outings and celebrations Health, dental, life and other insurance options 401(k) with company match Free eye exams and eyewear benefits, plus family benefits Training and growth opportunities Apply Today If you are ready to be the friendly, organized voice and face that helps patients feel cared for, we would love to hear from you. Please submit your resume to apply. Performance Eyecare is an equal opportunity employer.

Pay:

$40,000.00 - $60,000.00 per year Application Question(s): This role requires answering phones throughout the day. Are you comfortable handling a high volume of phone calls while staying friendly and professional? A patient arrives late, the schedule is full, and they are frustrated. What would you say or do first? This role requires multitasking between phones, check in, checkout, scheduling, paperwork, and patient questions. How do you stay organized when several things need your attention at once? Are you willing to jump in and help in other areas of the office when needed?

Work Location:

In person