CLINICAL LEAD CMA

Location/Department:

Health Center of Brookville Full Time:

80 hours per pay period

Job Summary:

The Clinical Lead MA will be the EHR super user & must be able to execute day-to-day workflows as communicated & coached by the Physician Practice Manager. Clinical Lead MA will be responsible for problem solving issues with EHR system & continuous education & training pertaining to EHR system for all involved staff.

Supervisory Responsibilities:

None Duties/Responsibilities:

Uses only approved abbreviations. Understands patient safety goals & actions taken. Uses 2 patient identifiers before giving treatments, demonstrates process. Act as the first level "go to person" for the providers & staff regarding troubleshooting issues. Provides first level support as a patient services liaison to research issues surrounding complaints, billing, registration, & then communicating findings to supervisor. Ensure smooth office operations that support teamwork & generate a positive attitude between front/back office staff. The ability to maintain superior communication skills & interpersonal skill set. Ability to communicate with EHR technical support to make recommendations on improvements or streamline processes in the EHR. First-line problem solving skills with the ability to listen, understand, & solve or escalate provider issues before they become more serious. Basic understanding of clinic policies to increase staff satisfaction & productivity levels. Ability to always demonstrate the highest level of performance & behavior standards. Ability to be honest & straightforward, dealing with issues fairly & consistently. Ability to be supportive & acknowledge individuality. Ability to be a team player. Support & assist team members. Be available to help & learn from the team. Keep an open mind to feedback & earn trust of staff & providers. Maintain efficient levels of medical & office supplies. The ability to document Standard of Work. Perform regular chart audits. Establish & facilitate workflow training. Responsible for updating workflows if changes are necessary. Will pull in other departments as necessary to make informed decisions. Responsible for educating, communicating & training any department personnel of any changes. Update all policies & procedures, when necessary, based upon any changes made within the department. Attends regular EHR training sessions & distributes new information to providers & staff through individual training & communication. Clearly communicate & monitor any new processes to the department/unit. Provide on-going useful, objective, & constructive input to team members when training or as requested by supervisor/management. Facilitating the orientation of new & on-call staff. Ability to successfully become a core-trainer & super user of EHR. Ability to communicate with all levels of the clinical staff & providers regarding use of EHR, department specific skills, orders, medications, referrals, documentation, & short-cuts, & illustrate ease of use of EHR for all users. Assists as needed with patient care.

Required Skills/Abilities:

Strong verbal, written, & listening communication skills. Exceptional interpersonal, organizational & telephone skills; able to multi-task. Demonstrates leadership qualities & training facilitation skills. Able to perform basic medical assisting skills. Must be able to operate office & medical equipment.

Education and Experience:

Additional education & training beyond high school is required. Must be a Certified Medical Assistant. Over 3 years medical assisting experience required.

Physical Requirements:

Constant use of hands, talking, & manual dexterity; frequent walking, sitting, standing, reaching; occasional stooping, pushing, pulling & kneeling. Occasionally may need to lift up to 25 lbs