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Patient Access Coordinator
Job
Robert Half
Brownsburg, IN (In Person)
Full-Time
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Job Description
We are seeking a detail-oriented and customer-focused Patient Access Coordinator to support patient registration, insurance verification, authorizations, and front-end administrative operations for hospital services. This role is essential to delivering a positive patient experience while ensuring accurate registration, compliance documentation, and timely communication across departments.
Verify that required authorizations have been obtained for services using designated systems and internal resources. Ensure all required patient documentation is completed, signed, and properly scanned, including consents, imaging screeners, and release forms. Verify insurance information and determine network coverage using online tools and internal insurance resources. Collect patient payments, accurately apply funds, and prepare bank deposits as needed.
Understand and administer ABN processes, determine when ABNs are required, and issue them appropriately for hospital and laboratory services. Answer incoming calls and return voicemails promptly and professionally. Communicate with support staff regarding insurance updates, diagnosis code verification or changes, and maintain accurate patient and authorization information in relevant systems. Check Medicaid eligibility for all hospital service patients during pre-registration and registration. Greet and assist patients, families, and visitors by directing them to appropriate care areas and physician consultation locations. Help maintain welcoming patient areas, including keeping refreshment stations clean and stocked.
Hours:
5:00am - 1:30pmKey ResponsibilitiesPre-register and register patients for all hospital services, including surgeries, injections, laboratory services, and imaging procedures.Verify that required authorizations have been obtained for services using designated systems and internal resources. Ensure all required patient documentation is completed, signed, and properly scanned, including consents, imaging screeners, and release forms. Verify insurance information and determine network coverage using online tools and internal insurance resources. Collect patient payments, accurately apply funds, and prepare bank deposits as needed.
Understand and administer ABN processes, determine when ABNs are required, and issue them appropriately for hospital and laboratory services. Answer incoming calls and return voicemails promptly and professionally. Communicate with support staff regarding insurance updates, diagnosis code verification or changes, and maintain accurate patient and authorization information in relevant systems. Check Medicaid eligibility for all hospital service patients during pre-registration and registration. Greet and assist patients, families, and visitors by directing them to appropriate care areas and physician consultation locations. Help maintain welcoming patient areas, including keeping refreshment stations clean and stocked.