Front Office / Patient Care Coordinator

SUMMARY OF ESSENTIAL FUNCTIONS

The patient care coordinator role requires someone forward thinking who is capable of managing the patient's goals and fears. We want someone who is ready to be a critical part of the front office team that provides for the entire patient experience - beginning, middle and end. We will provide support and training to help people grow into the role.

BENEFITS

Starting wage of $15.00/hr, scaled up with experience Mandatory 3% company match on 401K Choose how to allocate your benefits funding towards the following programs: Up to 5 extra days of vacation per year (on top of guaranteed 10 days of vacation) Up to 10 days of sick leave per year Funding towards health / dental insurance Guaranteed mentorship time with the Office Manager to train and help you learn to care for patients in the way you want to

ESSENTIAL FUNCTIONS

Great customer service skills - meaning smiles, greeting people, being empathetic, being helpful and having an upbeat personality, not just in person but on the phone as well Communicate with patients including answering phones, scheduling/rescheduling, missed appointment follow up Guiding patients with their intake information, medical history and body part questionnaires on a laptop or tablet Completing patient registrations and insurance benefit authorization / verification accurately Appointment scheduling and therapist schedule optimization Communicate frequently (verbally / via email) with physical therapists to optimize the patient's experience Obtain insurance pre-approvals and authorizations for treatment on behalf of patients Helping patients understand their insurance benefits Answering patients' billing questions Collecting and processing payments, setting up patient payment plans Process and enter insurance payments into EMR Managing patient documentation, putting together patient charts, ensuring critical documents are scanned in Communicate with doctor's offices for information, work comp adjusters for authorizations and claims information. Tracking and managing daily clinic cash flow Enter and code bills in Quickbooks Coordinating with EMR representatives to ensure insurance is being billed accurately and timely Required skills: Analytical and problem solving ability Proficiency with computers, Google Applications, Microsoft office applications and collaboration tools Willingness to work with multiple areas of the business to support patients Must be willing to work independently and as part of a team Ability to display professionalism and discretion while working with patients Obtain continuing education as required by business growth Proficiency with email Requires manual dexterity and general strength and endurance, including the ability to lift 5-50 lbs for office supplies Preferred qualifications: Associates degree or equivalent education / work experience Medical office experience preferred Bilingual preferred (English / Spanish)

Job Type:

Full-time Pay:

$15.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person