Job Description
Summary Job Description:
BHMG Lexington Orthopedics Job Summary:
Maintains patient and employee privacy and confidentiality. Enforces, supports, and assists in writing, updating, and initiating all procedural changes pertaining to registration or pre-access functions. Assists with patient flow. Assists with time and attendance. Prepares work schedules and staffing for all patient access or pre-access areas. Assists with disciplinary issues, scheduling issues, corrective counseling and any personnel related issues. Assists with interviews and the hiring of new employees. Able to assess, identify and solve registration problems on a daily basis. Responsible for meeting quality standards in the registration or pre-access process. Assists in the training of all new employees. Follows up on complaints from departments, patients, visitors, physicians, etc. Responsible for the cohesiveness with which Patient Access interacts with other hospital departments. Adheres to and enforces all policies and procedures. Assists with other duties as assigned. Principle Duties and Responsibilities:
Demonstrates a commitment to the mission, vision and values of Baptist Health. Supervises the daily activities and workflow of staff in assigned areas to optimize customer service, facilitate patient care and enhance the revenue cycle. Serves as a lead superuser and trainer of the admitting or Pre-Access systems and processes. Able to cover all areas as needed Instills and defines clear roles and responsibilities for staff accountability and responsibility for quality results. Ensures staff has effective computer systems, work tools and supplies to execute their assigned tasks. Coordinates and facilitates the development and delivery of training of staff. Assists in conducting formal performance evaluations on a timely basis and assists in conducting timely counseling and corrective action as needed. Resolves any issues with staff performance, quality of work, morale, customer service, backlogs in work, training deficiencies, staffing shortages, etc. Available for on-call consultation for pressing issues, and will report for shift coverage when required. Demonstrates knowledge of medical terminology, preadmission requirements, authorization, verification, insurance, reimbursement contracts and departmental policies and procedures. Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services Minimum Education, Training and Experience Required Minimum one year experience in Access Services related field (registration, patient accounting, and financial services) or one year of supervisory/management experience required. High School Diploma or equivalent. Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health's eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health's employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health's physician network also includes more than 2,000 independent physicians. EEO Statement:
Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES
Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056. Job Applicant Privacy Policy Statement - Job Applicant Privacy Policy
