Clinic Office Manager

Clinic Office Manager 3.2 3.2 out of 5 stars Somerset, KY 42503 Full-time American Pain Consortium 33 reviews Full-time Who are we? We've been treating pain effectively through minimally invasive techniques since 1992. At American Pain Consortium (APC), our mission is to empower our providers, including board-certified pain management physicians, with exceptional patient care. We are driven to deliver a national platform for like-minded interventional pain providers seeking to help patients find symptom relief and lead a better quality of life. We invest in the people, processes, systems, credentials, and facilities that consistently yield exceptional medical, operational, and financial outcomes. Our footprint includes clinic and ambulatory surgery centers throughout Indiana and Ohio. As an employer, we help our team to reach their maximum professional potential and create an environment conducive to our shared success. Our "why" centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging, and ongoing innovation, which yields the result of bringing value. What do we do? Our goal at American Pain Consortium is to support our clinics that help patients seeking relief from pain, numbness, and tingling sensations that are often related to neuropathic pain or neuropathy, among many other forms of chronic pain. Even patients who have tried other pain treatments without success often benefit significantly from safe, effective treatment at American Pain Consortium. Our clinical multidisciplinary approach to care delivers the correct intervention to every patient, every time through various pain management procedures including injections, open surgical cases with general anesthesia, physical therapy, and psychological services. Our Providers focus on helping individuals improve functionality to restore a more meaningful lifestyle. APC values individuals with a strong work-ethic, embracing why they want to serve in the healthcare industry while maintaining a work, family, and life balance. APC is seeking an individual who is eager to learn, develop, and grow and help us contribute to our overall mission to empower Providers to deliver exceptional patient care. Job Summary The Clinic Office Manager will direct, supervise, and coordinate staff according to the clinic schedule. They will oversee office activities on a day-to-day basis while providing quality patient care. Essential Duties & Responsibilities (What You'll Do) Serve as the primary liaison between clinic staff and senior leadership, effectively communicating operational needs and concerns. Manage daily clinic operations to ensure efficiency, including optimization and oversight of provider schedules to maintain smooth patient flow. Supervise clinic staff, including scheduling, approving time off, and resolving employee-related matters with professionalism and discretion. Manages associates to successful alignment with job responsibilities and address any issues appropriately in the progressive corrective action process. Partners with Human Resources for appropriate management of gross misconduct, consistent unrectified poor performance or escalating counterproductive behavior. Participates in decisions for and communication of corrective action. Promotes associate development and engagement. Lead hiring efforts by interviewing and selecting qualified candidates for clinic-based roles. Demonstrates ability to manage applicable location and associate population to compliant success and growth in accordance with organization goals. Demonstrates ability to hire, retain, develop, and engage a-players on their team. Oversee daily reconciliation of front desk collections and ensure timely and accurate bank deposits. Address and resolve patient concerns with empathy and in alignment with APC's commitment to high-quality service. Administer and monitor the patient discharge process for the assigned clinic, ensuring it is handled in a consistent and compliant manner. Ensure clinic operations comply with all relevant federal, state, and organizational regulations and policies. Provide leadership coverage and operational support at other clinic locations as needed and collaborate cross-functionally to support organizational goals. Monitor provider charge lag and support clinical teams to ensure timely and accurate entry of charges in alignment with revenue cycle expectations. Other duties as assigned. Minimum Qualifications (What We Are Looking For) Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Education and/or Experience Requirements Prior experience in Healthcare administration in a large medical office required. Bachelor's Degree Preferred Competencies To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to: Problem Solving

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management
• Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget. Customer Service
• Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Respect for Others
• Treats patients, physicians, and colleagues in a professional, respectful, compassionate manner Respect for Privacy
• Handles all patient, company, and staff information in a confidential manner compliant with all state and federal regulations and the APC Code of Conduct.

Physical Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standing and/or walking 40% of time Sitting 60% of the time Occasional lifting, stooping, kneeling, crouching, and reaching. Supervisory Responsibilities This position has supervisory responsibilities Benefits (Work Perks) Included for all full-time positions: Medical, Dental, and Vision Insurance Paid Time Off Paid Holidays Matching 401K plan

Other Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): What are your salary expectations?

Education:

Bachelor's (Preferred) Ability to

Commute:

Somerset, KY 42503 (Required) Willingness to travel: 50% (Required)

Work Location:

In person