Clinic Manager Orthopedics

Clinic Manager•Orthopedics Metairie•Ortho Metairie, LA Job Details Full-time 16 hours ago Qualifications Direct patient care Vital signs Medical claims processing Operations management Insurance verification Electronic health records (EHR) management Achieving HIPAA compliance Triage Maintaining patient confidentiality Medical office experience Leave management Handling customer inquiries Greeting customers HIPAA Clinic experience Mid-level Medical scheduling Administrative experience Hiring Team management Staff training Medical billing Recruiting Healthcare team management Interviewing Patient interaction Progress documentation Patient education Managing patient records Referral coordination Leadership Documentation review Communication skills Staffing management Full Job Description Monarch Medical Management•

Full-Time Location:

Metairie, LA Schedule:

Monday-Friday, 8:00 AM•5:00 PM About the Role Monarch Medical Management is seeking an experienced and highly organized Clinic Manager to oversee daily operations at our orthopedic clinic in Metairie. This role requires strong leadership, excellent communication skills, and the ability to manage both administrative and clinical workflows in a fast‑paced environment. The ideal candidate is proactive, detail‑oriented, and committed to delivering exceptional patient care and staff support. Essential Job Responsibilities Clinic Operations Manage daily operations of the orthopedic clinic while maintaining a professional and efficient workplace. Schedule and coordinate patient appointments to optimize workflow and patient satisfaction. Maintain and update patient electronic health records, including personal and financial information. Verify patient insurance and oversee claim submission processes. Communicate daily scheduling changes to clinical staff. Register patients and update demographic information. Maintain daily and monthly statistics/logs. Review EOBs/EORs for accuracy. Handle X‑ray submissions and printing. Ensure compliance with clinic policies, procedures, and HIPAA regulations. Provide excellent customer service using tact, diplomacy, and professionalism. Patient Care Responsibilities Greet patients and assist with check‑in/check‑out as needed. Verify insurance, obtain VOBs, and communicate collection requirements to front desk staff. Review progress notes, add procedures and billing codes, and prepare charts for compliance review. Audit patient files for accuracy and completeness. Request and upload outside medical records. Assist providers with patient education. Triage patients and obtain vitals. Call in or fax prescriptions to pharmacies. Manage and audit patient accounts, treatment plans, and demographic updates. Oversee internal referrals and diagnostic orders to ensure completion and provider review. Attorney Correspondence Contact attorneys regarding patient non‑compliance or missed appointments. Schedule new patients referred by attorneys. Address patient concerns or case‑related issues with attorneys as needed. Request referral updates and case status information. Employee Management Review and manage employee schedules, including time‑off requests and unexpected absences, ensuring proper clinic coverage. Ensure all schedule updates are accurately reflected in Netchex. Audit employee attendance and escalate excessive absences to HR and clinic leadership. Monitor task completion (jellybeans) to ensure staff productivity. Assist with employee corrective actions. Cross‑train staff to ensure operational flexibility. Conduct interviews, participate in hiring decisions, and support new hire training. Collaborate with HR and administrative leadership to maintain adequate staffing levels. Team Support Support all team members and fill in as needed to maintain clinic operations. Travel to satellite clinics when required.

REQUIREMENTS

Previous experience in clinic management or medical office leadership preferred. Strong understanding of orthopedic or multispecialty clinical operations. Excellent communication, leadership, and problem‑solving skills. Proficiency with EHR systems and medical office software. Ability to multitask, prioritize, and maintain professionalism in a fast‑paced environment. Knowledge of insurance verification, billing workflows, and HIPAA compliance. Monarch Medical Management supports multispecialty medical practices across the Greater New Orleans region. We are committed to delivering exceptional patient care through efficient operations, compassionate service, and a collaborative team environment.