Patient Care Coordinator (PCC)

Cornell Orthotics & Prosthetics is looking for our next best employee. We are a compassionate and dedicated orthotic and prosthetic practice committed to providing high-quality care and support to our patients. Our goal is to improve the lives of individuals who require specialized care by delivering personalized braces and artificial limbs. We are looking for a Patient Care Coordinator who shares our commitment to patient-centered care, with a focus on organization, empathy, and service excellence.

Job Description:

As a Patient Care Coordinator, you will be the first point of contact for patients and their families. You will play a vital role in ensuring that patients receive the care they need in a timely and efficient manner. Your role will require exceptional organizational skills, a compassionate approach, and the ability to work well in a fast-paced environment.

Key Responsibilities:

Answering Phones & Patient Inquiries:

Responding to patient calls, providing information, and addressing inquiries in a professional and empathetic manner.

Scheduling & Registration:

Efficiently scheduling appointments and registering patients, ensuring accurate and up-to-date information is entered into our system.

Insurance Coordination:

Understanding insurance coverage and assisting patients with insurance verification and communicating financial information.

Physician Office Communication:

Collaborating with physicians' offices to request and obtain necessary medical documentation and prescriptions.

Patient Advocacy:

Serving as a point of contact for patients, ensuring they feel supported and informed throughout their treatment journey.

Administrative Tasks:

Maintaining patient records, processing paperwork, and assisting with office organization and coordination.

Ideal Candidate:

• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Compassionate and empathetic attitude toward patients, understanding their needs and concerns.
• Good work ethic and commitment to providing high-quality care.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Prior experience in a healthcare setting is a plus but not required.
• Knowledge of insurance verification and medical documentation is a plus. Why Join Us?

Growth Opportunities:

We value internal growth and provide opportunities for advancement.

Supportive Work Environment:

Work in a team-oriented atmosphere that prioritizes both patient and staff well-being.

Impactful Work:

Make a positive difference in the lives of patients and their families. How to

Apply:

If you are passionate about patient care, have a strong organizational background, and are ready to make a meaningful impact, we would love to hear from you! Please submit your resume and a cover letter detailing your qualifications and interest in the position.

Job Type:

Full-time Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Parental leave Pet insurance Vision insurance

Work Location:

In person