Product & CX Lead Member Engagement (Healthcare)

CTG Product & CX Lead - Member Engagement (Healthcare) Boston, MA Apply CTG is hiring a Product & CX Lead to drive digital member engagement for a leading healthcare organization. This role focuses on improving how members access, navigate, and interact with healthcare services across digital and service channels.

Location:

Boston, MA Duration:

6 months What You'll Do Own the strategy, roadmap, and delivery of digital member engagement solutions (web, mobile, and service channels) Partner with enterprise technology teams to build scalable, consumer-centric platforms Translate CX/UX research and insights into actionable product decisions and measurable outcomes Drive omnichannel engagement strategies to improve member access, usability, and satisfaction Define and track success metrics (e.g., adoption, engagement, NPS, member experience) Lead cross-functional collaboration across product, engineering, and business teams in an agile environment Influence stakeholders and align teams around a shared product vision What You Bring 5+ years of experience in product management, digital health, or CX-focused roles Strong experience leading digital product or member engagement initiatives in healthcare Proven ability to own product roadmaps and deliver measurable outcomes Experience working cross-functionally with engineering, design, and business stakeholders Strong communication skills with the ability to influence at multiple levels of the organization Nice to Have Experience with healthcare claims, benefits, or clinical strategy Familiarity with omnichannel engagement platforms or personalization tools Education Bachelor's degree in Healthcare Administration, Business, Information Technology, or related field (or equivalent experience) Master's degree (MBA, MHA, or similar) preferred Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Laura Dominguez at Laura.

Dominguez@ctg.com . Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $105,000 to $111,000 annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what's next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com . CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes. Active Filters Product & CX Lead - Member Engag... Boston, MA Clear All Apply