REHAB NETWORK COORD I

Location:

Westford, MA Join Our Team We are seeking a highly organized, patient-focused Rehab Network Coordinator to join our growing outpatient rehabilitation team. This role is ideal for someone who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional patient experience, care coordination, and operational efficiency. As a key point of contact for patients, providers, and clinical staff, you will play a critical role in ensuring seamless scheduling, communication, and patient flow across our rehab network. What You'll Do As a Rehab Network Coordinator, you will: Serve as the primary liaison between patients, providers, and the rehabilitation team Manage high-volume inbound and outbound calls with professionalism and efficiency Schedule and register patients accurately, ensuring complete and compliant demographic and insurance data Deliver a warm, welcoming front-desk experience while maintaining efficient patient flow Coordinate closely with therapists, providers, and leadership to optimize scheduling and access to care Use critical thinking to troubleshoot scheduling challenges and offer alternative solutions Support patient follow-up, rescheduling, and provider communication to ensure continuity of care Maintain knowledge of rehab service lines and conditions treated to guide patients effectively Utilize multiple healthcare systems and EMRs to meet productivity, accuracy, and patient satisfaction goals Uphold patient confidentiality, privacy, and rights in accordance with healthcare standards Contribute to a team-oriented environment focused on service excellence What We're Looking For 2-3 years of experience in healthcare, medical office, or high-volume customer service Strong patient service mindset with a focus on empathy, efficiency, and professionalism Ability to multitask and prioritize in a fast-paced clinical setting Excellent communication skills with a positive, solutions-focused approach Comfortable handling both front desk responsibilities and phone-based coordination Proficiency in Microsoft Office (Word, Outlook) Experience with EMR systems (Redox/Redock or similar strongly preferred) Preferred Qualifications Associate's degree or medical administrative certification Knowledge of medical terminology Experience in outpatient rehab, physical therapy, occupational therapy, or healthcare coordination Why You'll Love This Role Be part of a collaborative, patient-centered rehab team Make a direct impact on patient access to care and experience Gain exposure to multiple rehabilitation specialties including PT, OT, and specialty programs Work in a dynamic, supportive clinical environment Key Skills for Success Patient scheduling and care coordination Front desk operations and patient intake Healthcare communication and customer service Time management and multitasking Problem-solving and critical thinking Team collaboration and adaptability