Front Desk Patient Experience Coordinator

We are looking for a polished, friendly, and results-driven Front Desk Patient Experience Coordinator to join our team. This is an important front-facing role for someone who can create an excellent patient experience, keep the office organized, verify insurance accurately, and confidently guide new and existing patients toward scheduling and next steps. The ideal candidate is warm, professional, detail-oriented, and comfortable balancing customer service with follow-up, scheduling, and patient conversion. You should enjoy speaking with patients, answering questions, explaining services clearly, and helping people feel confident about moving forward. What You'll Do Welcome patients and create a warm, professional first impression Answer phone calls, emails, texts, and in-person inquiries with confidence and care Schedule appointments and manage the front desk calendar Convert new patient inquiries into scheduled appointments Follow up with leads, missed calls, pending patients, missed appointments, and existing patients Verify insurance eligibility, benefits, coverage, deductibles, copays, and authorizations when needed Use insurance portals and office systems to maintain accurate patient information Clearly explain services, pricing, insurance information, and next steps Collect payments and maintain accurate patient records Keep the front desk area organized, clean, and professional Support the team with administrative tasks as needed What We're Looking For Experience with insurance verification required or strongly preferred Previous front desk, healthcare, dental, medical office, wellness, patient service, or med spa sales experience preferred Strong phone skills and a confident, friendly communication style Ability to explain information clearly and help patients make decisions Strong sales ability without being pushy Highly organized and able to multitask in a busy environment Detail-oriented with excellent follow-through Dependable, punctual, and professional Comfortable using scheduling software, insurance portals, email, phones, and basic computer systems Positive attitude and willingness to learn You'll Be a Great Fit If You Love creating a welcoming patient experience Are confident speaking with people on the phone Know how to follow up without letting opportunities slip through the cracks Can stay calm, organized, and professional during a busy day Understand the importance of accurate insurance verification Are motivated, reliable, and take pride in representing the office well

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have 1+ year of front desk, patient service, medical, dental, healthcare, or wellness office experience Experience verifying insurance benefits, eligibility, deductibles, copays, and coverage Strong phone communication skills with experience handling patient or customer inquiries Experience scheduling appointments and managing a calendar Comfortable using computers, email, phones, scheduling software, and insurance portals Ability to discuss pricing, insurance, and next steps with patients in a clear and professional way

Education:

High school or equivalent (Preferred)

Location:

Norwell, MA 02061 (Required)

Work Location:

In person