Dental Receptionist/Patient Coordinator

Front Care Coordinator

• Dental Office Position Summary The Front Care Coordinator is responsible for managing the patient experience from first contact through check-out and follow-up.

This role ensures efficient scheduling, accurate documentation, financial transparency, policy compliance, and timely escalation of issues to leadership. The Front Care Coordinator is a key contributor to patient satisfaction, operational efficiency, and practice growth.

Key Responsibilities:

:

• Patient Experience & Communication
• Greet patients professionally and ensure a positive first impression
• Answer incoming calls promptly, courteously, and efficiently
• Schedule, confirm, and reschedule appointments to optimize provider schedules
• Coordinate patient flow to minimize wait times

Scheduling & Production Support:

• Fill schedule gaps and cancellations proactively
• Confirm upcoming appointments and manage recall systems

Documentation & Compliance:

• Collect, review, and scan all required patient documentation on the day of service, including health histories and financial policies
• Maintain accurate and complete patient records in compliance with HIPAA and practice standards
• Safeguard protected health information (PHI) at all times

Financial Coordination:

• Review financial policies with patients and obtain required acknowledgments
• Collect copays and patient balances accurately at check-in or check-out
• Communicate treatment fees clearly and professionally

Policy Adherence & Escalation:

• Adhere strictly to all practice policies and procedures
• Report all incidents, policy violations, or operational concerns to leadership promptly
• Escalate patient concerns or complex issues appropriately

Professional Conduct:

• Maintain a professional presence at the front desk at all times
• Refrain from personal cell phone use while on duty except in emergencies
• Conduct all interactions with discretion, professionalism, and respect

Qualifications:

• Prior experience in a dental or medical office preferred
• Strong communication and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Knowledge of HIPAA privacy and security requirements
• Professional demeanor and reliability

Performance Expectations:

• Accurate and timely completion of patient documentation
• High level of patient satisfaction and professionalism
• Reliable escalation of issues to management
• Consistent policy compliance
• Contribution to practice efficiency and growth

Work Environment:

This position requires attention to detail, focus on patient care, and collaboration with clinical and administrative team members.

Job Types:

Full-time, Part-time Pay:

$20.00

• $26.

00 per hour

Benefits:

Employee discount Free parking On-the-job training Paid jury duty Paid time off Paid training

Experience:

Dental front office: 1 year (Required)

Dentrix:

1 year (Preferred)

Work Location:

In person