Patient Care Coordinator

This Isn't Just a Front Desk Job; It's a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported. Whether a patient is calling for the first time or checking in for their tenth visit, you are often the first voice they hear and the person who helps them feel welcomed, remembered, and supported. At Maritime Physical Therapy in Plymouth, MA , that voice could be yours. We are hiring a Full-Time Patient Care Coordinator who brings warmth, focus, organization, and compassion to every interaction. This role is about more than answering phones or checking patients in. It is about creating calm in the middle of busy clinic days, helping patients understand their next steps, and supporting a team that is focused on excellent patient care. You will join a team-oriented workplace that is committed to a common goal: delivering excellent patient care while creating an excellent employee experience. This is a great opportunity for someone with front desk, healthcare administration, insurance, scheduling, or patient communication experience who wants to be part of a growing private practice where their work truly matters. Why This Role Matters You will be the first impression, and often the lasting one. From the first phone call to the final check-out, you will help guide patients through their care experience. You will answer questions, schedule visits, support insurance communication, collect payments, and help keep the front office running smoothly. You will also play an important support role within the clinic as we continue to grow. This position is being added to support front desk operations and patient flow, with training provided by our current Patient Care Coordinator before her upcoming medical leave. If you enjoy solving problems, keeping details organized, helping people feel comfortable, and being part of a collaborative team, this could be a great fit. What You'll Do Front Desk & Patient Experience Welcome and check in patients with professionalism, warmth, and care Help patients feel comfortable, informed, and supported throughout their visit Answer phone calls and respond to patient questions clearly and kindly Support check-out, scheduling, payments, and follow-up communication Create a calm and organized front desk experience for patients and the clinical team Scheduling & Calendar Management Schedule new patient evaluations and follow-up appointments Help maintain a full, organized, and accurate clinic schedule Communicate schedule changes and updates with patients and team members Follow up with patients by phone or email to support attendance and ongoing care Insurance, Billing & Collections Support Assist with insurance verification and authorization processes Help explain insurance information, copays, and patient responsibility with clarity Collect copays and payments professionally Support billing and collections-related front office tasks as needed EMR, Data Entry & Office Operations Enter and update patient information accurately Maintain organized patient records and front office documentation Use Google Workspace and clinic systems to support daily operations Communicate clearly with the clinical team to keep the day running smoothly Sales & Lead Conversion Support Respond to patient inquiries and new patient leads by phone and email Help convert patient leads into scheduled evaluations or consultations Follow proven processes and training to support patient scheduling and lead conversion Make sure potential patients feel heard, helped, and confident taking the next step You're a

Great Fit If You:

Have 1-2 years of healthcare front desk, Patient Care Coordinator, or administrative experience Have experience interacting with patients in a front desk or customer-facing role Are familiar with medical insurance, insurance verification, or authorizations Communicate clearly, kindly, and confidently by phone and in person Are comfortable using Google Workspace and learning clinic systems Can manage multiple priorities while staying calm, organized, and professional Enjoy helping people and creating a positive patient experience Are willing to complete proven training to support lead conversion and evaluation scheduling Want to be part of a team-focused workplace where everyone works toward excellent patient care What's In It for

You Salary:

$42,000 - $50,000per year $1,000 signing bonus paid after the first 90 days Full-time schedule

Monday-Thursday:

8:00 AM to 5:00

PM Friday:

8:00 AM to 1:00 PM No supervisory responsibilities Onsite role in Plymouth, MA Health insurance Dental insurance Vision insurance Paid time off 401(k) 401(k) matching Performance-based bonus opportunities Employee discounts Wellness resources Training and development Opportunity for advancement Supportive, team-focused clinic environment Why Join Maritime Physical Therapy? At Maritime Physical Therapy , we believe great care starts the moment a patient reaches out. Our front desk team plays a critical role in helping patients feel welcomed, supported, and confident in their care. We are a growing clinic with a strong team mindset, a focus on excellent patient care, and a commitment to creating a positive employee experience. This is not a corporate environment where you are just another person at the front desk. This is a place where your communication, organization, follow-through, and care for people will make a real difference every day. If you want a role where patients notice your effort, your team depends on your support, and your work has a direct impact on the patient experience, we would love to meet you. We are scheduling interviews now and moving quickly. Apply today and let's talk.

Pay:

$42,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Opportunities for advancement Paid time off Vision insurance Application Question(s): How many years of front desk or Patient Care Coordinator experience do you have in a healthcare setting? Do you have experience with, or are you familiar with, EMR and billing systems? Do you have experience with insurance verification and authorization processes, including collecting copays? Do you have experience contacting patient leads and converting them into scheduled evaluations or consultations? Please describe. Are you willing to undergo proven sales training to assist with lead conversion and evaluation scheduling?

Work Location:

In person