Patient Service Coordinator/CMA (SOM Pediatric General Administration)

Patient Service Coordinator/CMA (SOM Pediatric General Administration) 4.0 4.0 out of 5 stars Annapolis, MD 21401 $16.20

• $28.80 an hour
• Full-time Johns Hopkins University 1,283 reviews $16.20
• $28.80 an hour
• Full-time Affiliated Office Address Annapolis, MD, United States Requisition

ID 121326

Date Created May 21, 2026 Job Function Health Care Exempt Status Non-Exempt Shift Type Full Time Schedule M-F; 8:30

• 5:00 Worksite 04-

MD:

School of Medicine Campus Work Modality On-site:

90-100% of hours worked on-site School of Medicine, General Pediatrics is seeking a Patient Service Coordinator/CMA (PSC/CMA) to offer friendly, courteous, and confidential assistance to patients ensuring that the patient and their family have positive experiences while seeking care at all Johns Hopkins Pediatric Specialty Network clinics. The PSC/MA will maintain accurate information on each patient both geographical and clinical to facilitate the patient encounter. This role reports to the Network Supervisors and Ambulatory Service Manager who are responsible for administrative/clinical supervision, staff development, orientation to the areas of policy and procedures. Specific Duties & Responsibilities Patient Service Coordinator (PSC) Verify and correct any missing or incorrect registration information including but not limited to address change, primary phone number update, insurance change, guarantor information, primary contact information, primary care provider. Collect time of service payments, issue receipts, and electronically close out cash drawer in electronic system at end of day. Assist with basic insurance and third-party queries. Guide patients to the appropriate resources for billing concerns, or financial assistance with bills. Call to obtain missing labs, imaging reports, growth charts, and other needed information for day of appointment, stressing importance of receiving timely due to patient being in office with provider. Scan all lab results, imaging report, in clinic testing results and EKG's into the patient chart as appropriate. Print lab/imaging orders and direct patient to local resources for testing upon request Relay information to patients regarding preparation for laboratory tests and examinations. Print After Visit summaries and referrals for other services upon request. Assist patients or family members in the completion of forms to include, but not limited to Medical Information Releases, provider information on FMLA and School Medication Administration forms. If a patient is being sent directly to hospital print patient demographics to send with patient and or transport as needed. Based on provider preference phone patients to check availability to adjust appointment time, earlier/later to close gaps in provider schedule if acceptable to patient. Coordinate visits either within the department or between several departments, based on provider instructions, to ensure proper and complete care. Schedule patients for medical consultations across all Johns Hopkins Pediatrics to include, but not limited other network sites, and downtown based on the patient geographical location preference, using computerized systems. Telephone patients to obtain accurate pre-registration information and confirm appointment when requested. Manage incoming and outgoing fax documents and scan to patient chart as appropriate Prepare and print daily schedules and labels by department as needed. Maintain inventory of all office supplies, registration forms, Hopkins privacy forms, etc. monthly. Work with IT help desks, general and EPIC, for issues regarding computers and software. Work with building management, if applicable, regarding issues with space and environment. Report to Supervisor and Manager deficiencies reported during routine Infectious Disease and Environment of Care Rounds. Correct and close out simple deficiencies, work with building management/maintenance to correct deficiencies perceived to be their responsibility. At the discretion of the manager, work with local contractors to obtain bids for deficiency corrections not covered by other means. Clean/Sanitize waiting room furniture at end of day Complete/Perform Any and all other duties as assigned. Certified Medical Assistant (CMA) Verify name and patient date of birth DOB Preform hand hygiene when entering and exiting a room and/or contact with patient. Obtain vitals as required based on department Record and/or Reconcile within the electronic patient visit, oChief Complaint

• reason for visit oVital Signs Repeat any vitals that result as abnormal using manual method if applicable, oAccompanied by oCommunication/Interpreter information if using phone or VRI interpretation oReconcile/Verify/Enter Allergies Contraindications oReconcile/Verify/Enter Medications oVerify/Enter Pharmacy oSelect All and File Completed Patient/Family Medical Questionnaire if completed oEnter all patient and family history if above does not apply oComplete Chaperone section Perform the following specialty tests as required, oEKG/ECG oA1C oBlood Glucose oPulmonary Function Test Follow HEIC and EOC protocols to maintain compliance within the clinic environment to ensure patient safety.

Keep patients appraised as to the providers status if running behind and apologize for the wait ensuring the patient that they will get the amount of time they need to have all their questions and concerns addressed. Act as chaperone either at patient or provider request for sensitive exams. Maintain and use principles of aseptic techniques and infection control when performing clinical duties and tasks. Perform medication injections and training as directed and under the supervision of a provider Recognize emergency events and implement emergency procedures according to clinical guidelines. Call 911 Maintain monthly inventory of all clinical supplies to ensure 3-4 month supply and request items to be ordered when prompted to unless an urgent need arises Check and record AED status daily Perform QC checks on A1C and Glucose machine weekly. Notify patients of possible survey and encourage completion, using scripted message. Track and dispose of any expired supplies. Clean and sanitize exam rooms as needed and at end of day. Complete/Perform any and all other duties as assigned

• Willingness and ability to travel to other sites as needed Other supported locations 6420 Rockledge Dr.

, Suite 2300, Bethesda, MD 20817 501 West 7th St., Frederick, MD 21701 10700 Charter Dr., Suite 140, Columbia, MD 21044 Minimum Qualifications High school diploma or graduation equivalent and certification/registration as a Medical Assistant (e.g.

CMA, AAMA, RMA, AMT, NAHP

) required. Completion of an accredited Medical Assistant training program, such as courses provided through Medix, community colleges, and/or vocational schools. If not currently certified/registered, must become certified/ registered within 180 days (6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee. Current CPR certification by the American Heart Association or the American Red Cross required. Must maintain MA and CPR certification/registration during duration of employment in this position. One year of work experience in customer service. Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title:

Patient Service Coordinator/Medical Assi Job Posting Title (Working Title): Patient Service Coordinator/CMA (SOM Pediatric General Administration)

Role/Level/Range:

ATO 40/E/02/OD

Starting Salary Range:

$16.20

• $28.

80 HRLY ($44,500 targeted; Commensurate w/exp.) Employee group:

Full Time Schedule:

M-F; 8:30

• 5:00

FLSA Status:

Non-Exempt Location:

School of Medicine Campus Department name: SOM Ped General Administration Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

JHU Equivalency Formula:

30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law https:

//www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.