Job Description
PATIENT EXPERIENCE COORDINATOR-DIETARY
Summary Summary :
Lead and support patient experience projects on assigned unit, participating in program development and staff/ provider education. Utilizing a wide variety of resources and best practices, providing coaching and having critical conversations with all team members, including care providers. Serve as a patient experience expert for hospital staff, physicians, and leaders. Work collaboratively with members of leadership to drive mutually agreed-upon service excellence goals. Function as a liaison and role model between patients/ families, staff and hospital departments to ensure a positive patient experience. Conducts rounds and observations with unit leaders for patient experience best practices. Responsibilities :
Capture the voice of the patient by conducting proactive and focused rounds on patients and families, to ensure their needs are being met, and they are kept informed and involved in care decisions. Conduct unit-based proactive patient experience rounds to capture the voice of the patient. Utilize an empathetic approach to interact with patients and their loved ones throughout the continuum of care. Initiate dialogue with patients and their loved ones, to solicit feedback related to their Food & Nutrition experience and facilitate resolution of any identified concerns. Communicate concerns immediately to the Food & Nutrition team, care team and unit leadership, ensuring appropriate follow-up with the patients and their loved ones. Work collaboratively and maintain strong working relationships with unit leadership and providers. Conduct focused rounds when requested or a concern is identified, ensuring appropriate resolution/service recovery. Serve as a resource to educate patients, families, and staff, on the Food & Nutrition patient meal order programs. Review, analyze, and present data collected from multiple sources to include, but not limited to, NRC Picker surveys, Patient Experience rounding, and Touch works. Serve as the point person for the assigned units, including providers, for all patient experience round-related information. Work with leadership to identify any shifts, trends, or special cause variations showing in patient experience data (both quantitative and qualitative). Utilize data in a way that is purposeful and actionable for frontline staff and leadership. Additional Information Who We Are:
LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care. What We Offer:
Impact:
Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients. Growth :
Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification. Support:
A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Benefits :
Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs. Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of CARE BRAVELY
—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
