Healthcare Customer Relationship Coordinator

Elite Technical is seeking a Customer Relationship Coordinator. This position is critical for large accounts within the Account Management Team providing day to day expertise on benefit administration and serves as the primary client contact for service issue resolution. Builds and cultivates effective long-term relationships and a high level of satisfaction with client HR staff, Brokers, and Consultants assigned to major strategic clients. Maintains an in-depth knowledge of products, operational procedures, and regulatory compliance, promoting customer trust, satisfaction, and loyalty.

• Acts as the primary point of contact for client-s HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written answers.
• Demonstrates independent thinking and flexibility while servicing account-s requests related to benefit administration, enrollment, billing, claims, operating procedures, and regulatory compliance.
• Applies superior communication, analytical, and problem-solving skills to resolve or triage inquires to the respective business partners within the company. Responsible for documenting, tracking, coordinating, and closing issues and communicating results back to client.
• Builds and maintains an active and strong cultivated relationship with client, acting as a trusted advisor.
• Maintains an in-depth knowledge of benefit administration, system platforms, vendor partnerships, and corporate and medical policies, providing quick and accurate assistance to the client. SME for internal departments, providing expert knowledge of client-s overall plan design.
• Support the Account Manager in conducting nationwide employer and employee educational and communication meetings in person and virtually.

Partners with onboarding and account management team to assist with providing an exceptional client experience during new business implementation and renewing account retention. This position is scheduled to start on July 13th and is a hybrid opportunity; the selected candidate will be required to attend client benefit fairs (roughly 4x per year) along with adhoc client or team meetings. We are seeking candidates that reside in the Wash DC, Maryland or Northern VA area and candidates that have a reliable vehicle. Required Skills

• Education Level:

  High School Diploma or GED is required

• Experience:

  3 years Experience in sales, sales support, implementation, benefit administration or customer service is required
• Must have strong knowledge in Claims, Enrollment/Elgibility and healthcare benefits in general
• Ability to Manage High Volume Workloads is very important to the success of this position
• Must have pristine client communication abilities (both written and verbal)
• Critical Thinking and Problem-Solving Skills
• Strong Documentation and System Skills
• Adaptability and Ability to Learn Quickly
• Strong MS Suite experience (Outlook, Word, Excel)
• Must have a reliable car Preferred Qualifications
• Salesforce
• LuminX
• Experience in a sales administration role.