Metabolic and Bariatric Surgery Coordinator

The Metabolic and Bariatric Surgery Coordinator has responsibility and accountability to the Metabolic and Bariatric Surgery Director in the management of the Adult Bariatric Surgery Program by ensuring high-quality care, reliable program operations, accreditation compliance, and coordinated communication across the multidisciplinary bariatric team. The position is responsible for daily program coordination, patient pathway oversight, quality improvement, outcomes monitoring, education, protocol governance, and site visit preparedness. Program Leadership and Multidisciplinary Coordination Assist the Director with leadership, strategic planning, and coordination of program activities across surgeons, dietitians, patient services associates, clinical reviewers/data abstractors, ambulatory and inpatient teams, and other non-physician team members. Serve as liaison among Michigan Medicine, MBSAQIP, MBSC, the Surgery Director, ACU administrators, nurse managers, clinic managers, surgeons, neuropsychology, preoperative clinic, MiChart/Cornerstone contacts, and other operational partners. Participate in recruiting, onboarding, training, and evaluating non-physician personnel; support reliable day-to-day team functioning. Coordinate leadership, complex case, OR scheduler, MBSAQIP, SAR/adverse-event, MBSC, and other program meetings. Maintain bariatric surgeon call coverage documentation and coordinate coverage-related communication when required. Accreditation, Compliance, and Site Visit Readiness Manage accreditation workflows and continuous compliance with MBSAQIP requirements, including policies, procedures, standards, and required program documentation. Contact MBSAQIP within 30 days for inquiries and for any requirement that is out of compliance or could affect accreditation. Review policies and procedures at least annually, coordinate revisions, and route new or updated materials through the MBS Committee approval process. Complete or coordinate Annual Compliance Reports and the triennial MBSAQIP Pre-Review Questionnaire, including collection and submission of supporting documentation. Facilitate annual comprehensive MBSAQIP meetings, including invitees, materials, presentations, minutes, and official documentation. Lead annual site-visit readiness, including standards verification, documentation assembly, QI summaries, prep meetings, and surveyor communication. Patient Pathway, Multidisciplinary Review, and Complex Case Coordination Coordinate multidisciplinary patient review, including readiness and referral review support, insurance and requirement clarification, complex case identification, and escalation to appropriate clinical or operational team members. Coordinate complex case review logistics, including shared documentation, meeting notes, official records, and care team communication. Support standardized perioperative care pathways and patient education on indications, procedure options, outcomes, risks, benefits, alternatives, diet, exercise, supplementation, lifestyle changes, discharge expectations, follow-up, medications, and warning signs of complications. Review and update patient education documents, discharge education, website content, informational meeting materials, and MiChart templates; obtain MBS Committee review at least annually. Coordinate payer, insurance, access, and pathway issues with surgeons, clinical team members, patient services associates, and other stakeholders. Protocols, Education, and Staff Training Develop, document, implement, and revise program protocols; communicate changes to the bariatric team and affected stakeholders and reassess implementation after approximately three months. Support protocols and education that help teams recognize bariatric complications, respond to critical findings, and minimize delays in diagnosis and treatment of serious adverse events. Ensure completion and documentation of initial and annual training for staff interacting with metabolic and bariatric surgery patients. Create and maintain learning-platform materials; provide in-person education when requested or indicated. Support onboarding and education for Weight Navigation Program providers, obesity medicine physicians, medical student rotations, MEND fellows, shadowing learners, and related trainees. Serve as main program contact for neuropsychology coordination, including regular touchpoints and protocol review or revision. Quality Improvement, Outcomes, and Data Management Ensure outcomes data collection compliance and support QI efforts for all metabolic and bariatric surgery performed at Michigan Medicine. With the MBS Director, MBS Committee, and physician team, champion at least one annual QI project using reliable data collection and evaluation methods. Define the annual QI focus, review baseline data, perform root cause analysis, identify stakeholders, implement PDCA cycles, reassess performance, and implement countermeasures. Review MBSAQIP risk-adjusted and non-risk-adjusted outcomes, MBSC outcomes and scorecards, coordinator feedback, and BCBS-related submissions to identify priorities and implement recommendations. Communicate regularly with the clinical reviewer/data abstractor to discuss findings, assure timely data submission, and escalate needed protocol or pathway changes. Compile documentation showing how the facility measured, evaluated, and improved performance. Operational Communication, Access, and Outreach Coordinate communication among inpatient and outpatient stakeholders, including APPs when applicable, dietitians, residents, PSAs, physicians, preoperative clinic, neuropsychology, MEND, inpatient units, endoscopy/MPU, ICUs, emergency departments, MiChart, Cornerstone, and related teams. Support call center and front desk workflows by answering program questions, assisting with referral review, and communicating insurance or template updates. Serve as primary program contact for Patient Relations and Risk Management concerns and coordinate appropriate team and patient communication. Participate in GEMBA walks, schedule walks as needed, follow up on outstanding issues, and communicate updates to stakeholders. Assist with institution-wide communication of bariatric policies, safe adoption of emerging technologies and procedures, outcomes reporting, marketing, outreach, and program events. Registered Nurse or Registered Dietician. Excellent organizational skills and ability to manage multiple accreditation, operational, education, and communication workstreams. Exceptional interpersonal skills and ability to build relationships with faculty, staff, trainees, patients, and external partners. Ability to synthesize complex clinical, operational, and regulatory information into clear protocols, education materials, documentation, and communications. Experience with MBSAQIP, MBSC, bariatric surgery, surgical quality programs, accreditation readiness, patient pathway redesign, or multidisciplinary clinical program coordination. 3-5 years of experience in complex program coordination, health care operations, quality improvement, accreditation, or senior-level project management. Experience with MiChart templates, Cornerstone or similar learning-management systems, data registries, quality dashboards, meeting facilitation, PDCA, root cause analysis, clinical pathways, patient education, or adverse event review. Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended. The University of Michigan is an equal employment opportunity employer.