Behavioral Health Care Manager

Position:

Behavioral Health Care Manger Reports to:

Care Manager Supervisor FLSA Status:

Hourly Position Summary:

The Behavioral Health Care Manager is responsible for providing care management and care coordination for adult and/or adolescent patients with moderate to complex illness or behavioral health needs, in the primary care setting, under minimal supervision. Serves in an expanded health care role to collaborate with a multidisciplinary care management team, psychiatric consultant, and patients/families to ensure the delivery of quality, efficient, and cost-effective health care services. Assesses care plans, implements, coordinates, monitors, and evaluates all options and services with the goal of optimizing the patient's health and emotional status. Integrates evidence-based clinical guidelines, preventive guidelines, and protocols, in the development of individualized care plans that are patient-centric, promoting quality and efficiency in the delivery of health care.

Duties/Responsibilities:

Manage and Actively Follow a caseload of patients identified for behavioral health opportunities Provides targeted interventions to avoid hospitalization and emergency room visits Coordinates care across settings and helps patient/families understand health care options Provides appropriate and timely intervention post PCP referral on Behavioral Health need Follows patient health, emotional status, and psychosocial needs of the patient/family using standard assessment tools Collaborates with PCP, patient, and members of the health care team, including psychiatrist. Develops a comprehensive individualized plan of care and targeted interventions and continually monitors patient/family Provides patient self-management support with a focus on empowering the patient/family to build capacity for self

• care.

Implement systems of care to facilitate close monitoring of high-risk patients including those with Behavioral Health needs Implements clinical interventions and protocols based on evidence-based clinical guidelines. Coordinates patient care through ongoing collaboration with PCP, Psychiatrist, patient/family, community, and other members of the health care team. Provides follow-up with patient/family when patient transitions from one setting to another in a timely manner Demonstrates excellent written, and communication skills, positive relationship building skills, and critical analysis skills. Maintains required documentation for all care management activities. Ensures the program maintains compliance with HIPAA and related information security policies, ensures safekeeping of confidential information.

Education and Experience:

• Current Michigan Registered Nurse (BSN preferred) OR Master of Social Work License Behavioral Health specialized training or experience in behavioral health in past 5 years Knowledge of chronic conditions, evidence-based guidelines, prevention, wellness, risk assessment, and patient education Critical thinking skills and ability to manage complex clinical issues utilizing assessment skills and protocols Excellent assessment / triage skills with the ability to implement evidence base interventions and protocols • Excellent verbal and written communication skills, including strong organizational, detail and interpersonal skills; • Ability to initiate and maintain positive working relationships with staff and other organizations.

• Efficiently manage time with minimal supervision
• Ability and willingness to provide patient education, support, and motivation to patients regarding their care management benefits.
• Care management and patient self-management training
• Computer skills and knowledge of word processing;
• Current Michigan license Team player
• Able to engage patients, family, caregivers, other members of the Care Management team and the client practice PCMH team in a common understanding of each patient's individual plan for health Time management, organizational and prioritization skills
• Sensitive to cultural, linguistic, and psychosocial barriers to successful self-management and implementation of the individual care management plan
• Creates sense of empowerment on the part of patients, family, and caregivers
• Manages multiple and conflicting priorities
• Able to resolve customer inquiries and complaints in a timely manner, consistent with corporate policy
• Extroverted personality that enjoys interacting with new people from different backgrounds
• Use of technology such as

EMR Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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Benefit Conditions:

Waiting period may apply This Company Describes Its Culture as: Outcome-oriented

• results-focused with strong performance culture People-oriented
• supportive and fairness-focused Team-oriented
• cooperative and collaborative This Job Is Ideal for

Someone Who Is:

Dependable

• more reliable than spontaneous People-oriented
• enjoys interacting with people and working on group projects

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person