Patient Care Coordinator/Receptionist

We are seeking a personable, organized, and compassionate Front Desk Patient Care Coordinator for our small, fast-paced private practice audiology office. This position is ideal for someone who enjoys helping people, thrives in a team-oriented environment, and values creating a welcoming experience for patients — especially our senior population. The ideal candidate is friendly, dependable, detail-oriented, and comfortable multitasking while maintaining professionalism and empathy. Strong communication skills are essential, including the ability to effectively communicate with individuals who may have hearing impairments.

Responsibilities Include:

Greet and check in patients with warmth and professionalism Answer and manage a multi-line phone system Schedule appointments for multiple providers efficiently and accurately Assist patients with questions regarding hearing concerns and appointments Complete patient intake and maintain accurate documentation Scan and organize patient records and referrals Process basic monetary transactions and payments Send appointment reminders by phone and computer systems Maintain office organization, supplies, and day-to-day operational procedures Support office marketing and patient retention initiatives Ensure a positive, attentive, and clean office environment Maintain patient confidentiality and follow medical office and insurance guidelines

Qualifications:

High school diploma or equivalent required Strong communication and customer service skills Ability to multitask in a busy office environment Comfortable learning medical scheduling and computer software Strong organizational and time-management abilities Professional, dependable, and team-oriented attitude Experience working with seniors, patients, or in customer service preferred Previous medical office or hearing healthcare experience is a plus, but willing to train the right candidate

What We're Looking For:

Someone who genuinely enjoys helping people A positive attitude and sense of humor Willingness to learn and grow within the practice Compassion, patience, and professionalism Must love dogs! This is an excellent opportunity to join a supportive small-office environment where patient relationships and quality care are valued.

Pay:

$16.00 - $17.00 per hour

Experience:

Medical scheduling: 1 year (Required) Multi-line phone systems: 1 year (Required)

Work Location:

In person