Orthodontic Office Patient Experience Coordinator

Orthodontic Office Patient Experience Coordinator Armbrecht & Wierenga Orthodontics Grand Rapids, MI Job Details Full-time $18 - $25 an hour 9 hours ago Benefits Health insurance 401(k) Paid time off 401(k) matching Qualifications Computer operation Teamwork Maintaining an organized workspace Interpersonal skills Phone communication Dental receptionist Administrative experience Medical administrative support Organizational skills Front desk Office phone management Full Job Description At Armbrecht & Wierenga Orthodontics, we believe a confident smile can change the way someone moves through the world. Every patient who walks through our doors — whether it's a nervous 10-year-old or a self-conscious adult — is trusting us with something personal. As the first face they see and the first voice they hear, you set the tone for that entire experience. This isn't a "just answer phones and file paperwork" job. It's a role where your warmth, attention, and follow-through directly shape how patients feel — from their very first visit to their final "wow" moment when their braces come off. You'll build real relationships with patients and families across months or years of treatment, and you'll be a trusted point of contact for people navigating something new and sometimes intimidating. We've built something special here — a practice where patients love coming in and the team genuinely supports each other. If you're looking for work that feels meaningful every single day, we'd love to hear from you.

Schedule:

This is a Monday through Thursday position — because we think weekends should actually feel like weekends.

What We Offer:

Health insurance benefits 401(k) retirement plan with employer match Complimentary Costco membership Complimentary orthodontic care for you and your immediate family members after one year of employment Occasional team trips to warm destinations in the winter — we believe in taking care of the people who take care of our patients

Responsibilities:

Welcome patients and families with genuine warmth and help them feel at ease from the moment they walk in Manage incoming calls and inquiries with care and clarity — often being the reason a new patient chooses to come in Keep schedules running smoothly so every patient gets the time and attention they deserve Guide patients and parents through questions about treatment, appointments, and next steps Keep the front desk and reception area organized and inviting Handle administrative tasks including data entry, correspondence, and recordkeeping with accuracy and discretion Requirements /

Qualifications:

A naturally warm, people-oriented personality — you genuinely enjoy making others feel welcome Strong communication skills, both in person and on the phone Comfortable with computers and office software; quick to learn new systems Organized and calm under pressure with the ability to manage multiple tasks at once A collaborative spirit and genuine pride in doing your job well Prior experience in a receptionist, customer service, or healthcare setting is a plus — but the right attitude matters most

Job Type:

Full-time Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) Health insurance Paid time off

Experience:

Front desk: 1 year (Required) Organizational skills: 1 year (Required) Ability to

Relocate:

Grand Rapids, MI 49508: Relocate before starting work (Required)

Work Location:

In person