Patient Services Coordinator HH

• Overview
• Expand Access. Build Partnerships. Transform Care.
• At Heartland Home Health, a Gentiva company, we believe every role has an impact—and patient care starts with excellent communication, planning, and follow-through. We're seeking a Home Health Patient Services Coordinator to help ensure our care teams are scheduled, supported, and set up for success—so our patients receive timely, compassionate, and continuous care.
• What You'll Do as a

Home Health Patient Services Coordinator:

• + Report directly to the Administrator or Executive Director and oversee the day-to-day coordination of care services.

+ Schedule and manage visits across all disciplines and ensure proper alignment with physician orders and patient needs. + Communicate with field clinicians, patients, physicians, and caregivers to ensure seamless care coordination and service updates. + Manage calendar components including service codes, clinician assignments, and visit timelines. + Track and respond to rescheduled, declined, missed, or reassigned visits, ensuring all patients receive appropriate and timely follow-up. + Support internal operational performance and ensure visits are being completed and documented efficiently. + Play a key role in ensuring regulatory compliance, documentation accuracy, and patient satisfaction. + Serve as a central communication point for clinical operations, working closely with both office and field teams.

• About You
• Qualifications -

What You'll Bring:

• + High school diploma or

GED + 3-5

years of administrative experience; 1+ year of home health experience required. + Working knowledge of home health disciplines and visit coordination. + Familiarity with Medicare/Medicaid, managed care guidelines, and accreditation standards (ACHC, CHAP, or Joint Commission). + Excellent time management and multitasking skills in a fast-paced clinical environment. + Strong written and verbal communication skills, especially when relaying updates to clinicians or patients. + Detail-oriented, deadline-driven, and collaborative.

• Preferred Experience (Not Required):
• + Associate's or Bachelor's degree + EMR scheduling (HomeCare HomeBase or similar) + Clinical coordination or intake/scheduling in home health or hospice + Customer service or call center work in a healthcare setting + Familiarity with HR processes or clinician credentialing
• We Offer
• Benefits for All Associates (Full-Time, Part-Time & Per Diem):
• + Competitive Pay + 401(k) with Company Match + Career Advancement Opportunities + National & Local Recognition Programs + Teammate Assistance Fund

• Additional Full-Time Benefits:

• + Medical, Dental, Vision Insurance + Mileage Reimbursement or Fleet Vehicle Program + Generous Paid Time Off + 7 Paid Holidays + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) + Education Support & Tuition Assistance (ASN to

BSN, BSN

to MSN) + Free Continuing Education Units (CEUs) + Company-paid Life & Long-Term Disability Insurance + Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

• Ready to Be the Hub of a Compassionate Care Team?
• Apply now to join ourHome Health Coordination team and play a vital role in delivering care that is timely, organized, and patient-focused.
• Legalese
• + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace

ReqID:

2026-133715

Category:

Branch Admin and Clerical Position Type:

Full-Time Company:

Heartland Home Health