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Job Description
Front Desk Patient Care Coordinator
CLEAR VISION CENTER
Rochester, MI Job Details Full-time $18 - $22 an hour 13 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off On-the-job training Qualifications Customer communication Teamwork Medical office experience Administrative experience Attention to detail Organizational skills Initiative Full Job Description
CLEAR VISION CENTER FRONT DESK PATIENT CARE COORDINATOR
Full-Time | On-Site | Rochester Hills, MI |
Administrative Team Reports To:
Practice Administrator
YOU'RE NOT JUST CHECKING PATIENTS IN. YOU'RE SETTING THE STANDARD.
Every patient who walks through our doors forms an impression within seconds. Before they meet a technician, a surgeon, or experience life-changing vision correction, they meet you. Your professionalism, attention to detail, and genuine care set the tone for everything that follows. At Clear Vision Center, we're on a mission to become the most trusted destination for premium vision correction, delivering exceptional outcomes through advanced technology, precision surgery, and an unmatched patient experience. That mission starts at the front desk. As a Front Desk Customer Service Specialist, you'll be the first in-person connection patients have with our practice. You'll create order, solve problems, anticipate needs, and ensure every patient feels welcomed, valued, and cared for. If you're a self-starter who takes ownership, thrives in a fast-paced environment, and understands that excellence lives in the details, you'll fit right in.
ABOUT CLEAR VISION CENTER
Clear Vision Center is a premium ophthalmology and vision correction practice specializing in advanced cataract surgery, refractive lens exchange, LASIK, EVO ICL, and other life-changing surgical procedures. We are committed to delivering a concierge-level patient experience in a modern, technology-driven environment where every detail matters. Our culture is guided by our
Core Values:
Outcomes First Premium Experience Precision in Everything Extreme Ownership Collaborative Communication Continuous Growth
ABOUT THE ROLE
You'll serve as the foundation of the patient experience, helping create a seamless journey from arrival to departure. Success in this role requires initiative, adaptability, attention to detail, and the ability to remain composed when priorities shift. Every interaction is an opportunity to reinforce our commitment to Precision in Everything, Compassionate Care, and Premium Experience.
SCHEDULE
Full-Time (40 Hours Per Week) Monday through Friday Typical shifts scheduled between 8:00 AM and 5:00 PM Occasional schedule adjustments may be required to support patient needs and business operations
WHAT YOU'LL DO
Welcome patients warmly and professionally, creating an exceptional first impression Manage patient check-in and check-out accurately and efficiently Verify patient demographics, insurance information, consents, and required documentation Collect copays, balances, and other patient payments while maintaining accurate records Assist patients with paperwork and office-related questions Coordinate communication between patients and the clinical team to ensure a seamless experience Maintain an organized, professional, and welcoming reception area Monitor schedules proactively and identify opportunities to improve patient flow and efficiency Anticipate needs, solve problems independently, and take initiative when challenges arise Take ownership of issues and follow through until they are fully resolved Support administrative and operational projects as needed Uphold our standard of a premium patient experience from arrival through departure
WHO YOU ARE
Service-Oriented. You genuinely enjoy helping people and understand that every interaction shapes the patient experience. Self-Starter. You don't wait to be told what needs attention. You identify opportunities, take initiative, and look for ways to improve. Detail-Oriented. You understand that small mistakes create big problems. Accuracy matters, and you take pride in getting things right. Adaptable. You handle ambiguity gracefully, remain flexible when priorities shift, and stay calm under pressure. Accountable. You take ownership of your responsibilities and follow through on commitments. Organized. You can manage multiple priorities while maintaining professionalism and accuracy. Collaborative. You communicate clearly and respectfully with both patients and teammates. Growth-Driven. You're always looking for ways to learn, improve, and contribute at a higher level.
QUALIFICATIONS
1+ year of customer service, hospitality, healthcare reception, medical office, or administrative experience preferred Previous ophthalmology, optometry, or healthcare experience is a plus, but not required Strong computer skills and ability to learn new software quickly Excellent verbal and written communication skills Exceptional organizational and multitasking abilities Demonstrated ability to exercise sound judgment and solve problems independently Ability to maintain professionalism, accuracy, and composure in a fast-paced environment A genuine passion for delivering outstanding customer service
WHY CLEAR VISION CENTER
We're not a high-volume mill. We're a premium surgical practice that believes every patient deserves a world-class experience from their first phone call through their final postoperative visit. You'll be part of a culture built on Extreme Ownership, Collaborative Communication, and Continuous Growth, where initiative is valued, accountability is expected, and excellence is the standard. We invest in our people because extraordinary patient experiences begin with extraordinary team members.
OPPORTUNITIES FOR GROWTH
This role offers opportunities to expand your skills and advance within the organization. Team members who demonstrate initiative, reliability, leadership, and a commitment to excellence may have opportunities for cross-training, increased responsibility, and advancement into senior administrative, patient experience, surgical coordination, or leadership roles as the practice continues to grow.
PAY & BENEFITS
Pay:
$18.00 - $22.00 per hour
Benefits:
401(k)
Health Insurance Dental Insurance Paid Time Off On-the-Job Training Work Location:
