DIRECTOR OF CRITICAL CARE SERVICES

Overview The Patient Services Director of Critical Care Services provides strategic, operational, and clinical leadership for a portfolio of specialty service lines, including Critical Care Units, 3MN, 3E, 4MN, 6N, Respiratory Therapy, Patient Services Support, and other various supporting teams, including but not limited to Dialysis, PICC, and Inpatient Wound care. This leader ensures high quality patient care, regulatory compliance, operational excellence, strong team engagement, and fiscal success across all departments. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission, and Values of Covenant and the commitment to Extraordinary Care for Every Generation. Responsibilities Key Responsibilities Strategic & Operational Leadership

• Lead the development and execution of operational strategies that enhance quality, safety, patient experience, and financial performance while assuring appropriate patient placement, resource utilization, and length of stay occurs.
• Ensure alignment with organizational goals, clinical standards, and regulatory requirements.
• Promote a culture of collaboration, accountability, and continuous improvement.
• Collaborate with interdisciplinary teams to improve efficiencies in care delivery and resource management. Clinical & Program Oversight
• Lead the delivery of high-quality nursing services across inpatient settings within scope of control.
• Lead the facilitation of appropriate placement and timely transitions of care throughout the patient's acute care experience.
• Lead and oversee operations of Critical Care Units, 3MN, 3E, 4MN, 6N, Respiratory Therapy, Patient Services Support, and other various supporting teams, including but not limited to Dialysis, PICC, and Inpatient Wound care.
• Develop and implement innovative nursing care delivery systems to maximize resource utilization. People Leadership
• Lead, mentor, and develop clinical managers, supervisors, and multidisciplinary teams.
• Support workforce planning, competency development, and staff engagement.
• Foster an environment that values respect, teamwork, and professional growth. Quality, Safety & Compliance
• Ensure compliance with all applicable regulatory bodies
• Lead quality improvement initiatives and monitor key performance indicators across service lines.
• Promote a safe environment for patients, staff, and visitors. Financial Management
• Develop and manage departmental budgets with responsible stewardship of resources.
• Monitor financial performance, productivity, and cost effectiveness.
• Support revenue cycle processes, including documentation, coding, and billing accuracy.
• Develops major equipment and project related five-year forecasts, including preparing capital budgets and completing pro formas. Collaboration & Communication
• Collaborate with physicians, nursing, and administrative leaders to support integrated patient care.
• Serve as a liaison between service lines and executive leadership.

Qualifications

EDUCATION/EXPERIENCE

• RN Licensure in the State of Michigan
• Bachelor's Degree in Nursing
• Master's degree required or willingness to complete within three (3) years of hire or transfer.
• Minimum 5 years of leadership experience in clinical services required.
• Demonstrated ability to lead multidisciplinary teams and management of complex clinical operations.

KNOWLEDGE/SKILLS/ABILITIES

• Demonstrates Leadership Skills
• Ability to communicate effectively both verbally and in writing
• Demonstrated ability to plan, organize, and lead in a progressive acute care environment.
• Demonstrates ability to establish and maintain effective interpersonal relationships and communication
• Demonstrates ability to accept and implement change.
• Demonstrates ability for problem solving
• Management experience preferred
• Strong organization skills with the ability to work independently and take initiative

PHYSICAL DEMANDS/WORKING CONDITIONS

• Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Constant hearing, visual accommodation, and color vision.
• Frequent lifting up to 10 lbs.
• Frequent standing, walking, sitting, reaching, handling, talking, near vision, midrange vision, far vision, depth perception, and field of vision.
• Occasional lifting up to 100 lbs. or more.
• Occasional lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, squatting, twisting, feeling, tasting, and smelling

Qualifications:

EDUCATION/EXPERIENCE RN

Licensure in the State of Michigan Bachelor s Degree in Nursing Master s degree required or willingness to complete within three (3) years of hire or transfer. Minimum 5 years of leadership experience in clinical services required. Demonstrated ability to lead multidisciplinary teams and management of complex clinical operations.

KNOWLEDGE/SKILLS/ABILITIES

• Demonstrates Leadership Skills
• Ability to communicate effectively both verbally and in writing
• Demonstrated ability to plan, organize, and lead in a progressive acute care environment.
• Demonstrates ability to establish and maintain effective interpersonal relationships and communication
• Demonstrates ability to accept and implement change.
• Demonstrates ability for problem solving
• Management experience preferred
• Strong organization skills with the ability to work independently and take initiative

PHYSICAL DEMANDS/WORKING CONDITIONS

• Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Constant hearing, visual accommodation, and color vision.
• Frequent lifting up to 10 lbs.
• Frequent standing, walking, sitting, reaching, handling, talking, near vision, midrange vision, far vision, depth perception, and field of vision.
• Occasional lifting up to 100 lbs. or more.
• Occasional lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, squatting, twisting, feeling, tasting, and smelling