Coordinator Medical Assistant - 40 Hours Day Shift

GENERAL SUMMARY

Oversees the daily functioning of an outpatient clinic to ensure efficient operation. Provides for effective scheduling of patient appointments; controls medical and office supplies and ensures continuity of care and methods through the scheduling of responsible personnel.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Schedules staff and daily work assignments. Plans work and vacation schedules; implements improvements to existing system. Conducts daily huddles to facilitate smooth clinical operations with physicians and MA team to include acute patient appointments. Controls medical and office supplies by ordering, receiving and proper storing. Insures smooth communication between medical staff and responsible personnel. Communicate to patients or parents the physician's medical instructions. Acts as a coordinator between physicians and other departments to ensure all test results are available upon patient's arrival. Addresses patient complaints regarding time delays, appointment scheduling, and lack of professional care; works closely leadership regarding threatened litigation. Performs patient care functions such as vision and hearing screening, administering immunizations, recording vital signs, taking height and weight, and charting of other functions related to clinic specialty. 10.Maintains regulatory standards (i.e. Joint Commission, Center for Medicare and Medicaid Services, Environment of Care, Regulatory Readiness, Medication Review, Hand Hygiene and other system compliance efforts). 11.Assists in the selection, orientation, and training of new staff; and may provide input into performance appraisals. 12.Conducts regular staff meetings, to include the review of Press Ganey scores and other quality scores. 13.Performs other job duties as required.

EDUCATION/EXPERIENCE REQUIRED

Graduate from a Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) Medical Assistant Program or graduate of a formal medical assistant program with a minimum of five years continuous work as Medical Assistant with verifiable clinical experience. Completion of a clinical externship. Two (2) years of experience as a Medical Assistant. Ability to perform a wide variety of clinical skills as related to ambulatory patient care. Basic computer knowledge and keyboarding skills. Successful completion of Henry Ford Medical Group (HFMG) pharmacology class and test.

CERTIFICATIONS/LICENSURES REQUIRED

Current BLS-C certificate. One of the following is required. Failure retain certification/registration will result in termination from employment with

HFHS:

Certified Medical Assistant (CMA) eligible for Certification by the American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA) from the American Medical Technologist organization (AMT) or Certification by the National Healthcare Association (NHA), Certified Clinical Medical Assistant (CCMA), or Certification from the National Center for Competency Testing (CCT), National Certified Medical Assistant (NCMA).

Additional Information Organization:

Henry Ford Medical Group Shift:

Day Job Union Code:

Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the

Future of Health:

Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.