Patient Care Coordinator

Patient Care Coordinator Fairfield Pediatrics - 3.3 Wayne, MI Job Details Full-time From $17 an hour 7 hours ago Benefits Employee discount Opportunities for advancement Qualifications Availity HIPAA Medical scheduling Medical administrative support Medical records Full Job Description Patient Care Coordinator (Front Desk) Fairfield Pediatrics -

Wayne, MI Job Type:

Part-time (Permanent)

Schedule:

Monday-Thursday | 8:30 AM-4:00 PM (Approximately 30 hours/week)

Pay:

Starting at $17.00/hour with performance-based pay increases. About Fairfield Pediatrics Fairfield Pediatrics is a growing independent pediatric practice dedicated to providing compassionate, high-quality care to children and their families. We are looking for a dependable, professional team member who enjoys helping others and takes pride in doing things the right way. Position Summary The Patient Care Coordinator is the first point of contact for our patients and families. This position is much more than answering phones—it requires excellent customer service, attention to detail, sound judgment, professionalism, and the ability to keep the front office running smoothly. Accuracy is more important than speed. We are looking for someone who follows instructions carefully, communicates professionally, and asks questions when unsure rather than making assumptions. Responsibilities Welcome patients and families in a warm and professional manner Answer incoming phone calls and accurately document patient messages Schedule appointments appropriately based on office guidelines Verify insurance and patient demographic information Collect copays and patient balances Check patients in and out accurately Scan and upload documents into the electronic medical record (EMR) Maintain an organized front desk and waiting area Assist with general administrative duties Maintain HIPAA compliance and patient confidentiality What We're Looking For The ideal candidate: Has exceptional attention to detail and takes pride in getting things right the first time. Exercises good judgment and knows when to ask questions rather than making assumptions. Follows instructions carefully and consistently. Is dependable, punctual, and takes ownership of assigned responsibilities. Communicates professionally with patients, families, and coworkers. Maintains honesty, integrity, and professionalism at all times. Is organized, efficient, and able to prioritize multiple responsibilities. Enjoys providing outstanding customer service to children and families. Wants to grow with a long-term practice. Qualifications At least one year of medical front desk experience is strongly preferred. Excellent customer service and communication skills. Comfortable using computers and electronic medical record (EMR) systems. Strong organizational and multitasking skills. Professional references from previous supervisors are required. Schedule Requirement This is a permanent Monday-Thursday position (approximately 30 hours per week). Applicants must be available to work Monday through Thursday, 8:30 AM-4:00 PM. If you are unable to consistently work this schedule, please do not apply. Hiring Process All applicants are required to complete the Indeed screening questions.

Qualified candidates will participate in:

Initial phone interview In-person interview Working interview Employment is contingent upon successful reference checks from three physicians, practice managers, or direct supervisors . Due to the number of applications we receive, only candidates selected to move forward will be contacted. If you are looking for a position where professionalism, honesty, attention to detail, good judgment, and follow-through are valued, we encourage you to apply.

Pay:

From $17.00 per hour

Benefits:

Employee discount Opportunities for advancement Application Question(s): Approximately how many minutes will your commute be to our office in Wayne, Michigan during normal weekday morning traffic? Please visit our website (www.fairfieldpeds.com). After reviewing our website, tell us why you would like to work at Fairfield Pediatrics. Walk us through the first 15-30 minutes of your workday before the office opened. Please be as specific as possible. Our office hours are Monday through Thursday, 8:30 AM-4:00 PM. Are you available to work this schedule on a consistent basis? (Yes/No) If you are not available to work Monday through Thursday, 8:30 AM-4:00 PM, please do not apply. We require 3 names, job titles, phone numbers, and email addresses (if available) for three physicians, practice managers, or direct supervisors who have directly supervised your work. Are you able to provide this? (Yes/No) Employment is contingent upon successful reference checks. At your most recent medical office, how many people worked at the front desk with you? Approximately how many patients did your office see each day?

Work Location:

In person