Patient Care Coordinator

We are looking for a Patient Care Coordinator to support financial clearance and pre-registration activities for hospital services. This is a long-term contract position supporting remote patient access teams that manage insurance verification, prior authorization, benefit review, and patient financial estimates in a fast-paced healthcare setting. The role requires strong communication skills, sound knowledge of healthcare coverage rules, and the ability to work accurately within electronic health record systems while helping patients understand their financial obligations.

Responsibilities:

• Conduct pre-registration and financial clearance activities by gathering required patient information and entering complete, accurate documentation into the designated health record system.
• Review insurance coverage for upcoming services, confirm active eligibility, and record benefit details, limitations, and authorization requirements.
• Determine patient cost responsibilities by analyzing plan benefits and preparing clear estimates for scheduled visits or procedures.
• Explain billing-related information, patient rights, consent requirements, and other relevant service policies in a clear and patient-friendly manner.
• Identify accounts with insufficient coverage, discuss available assistance options, and direct patients to appropriate financial counseling resources when needed.
• Process benefit verification and payer-related follow-up tasks efficiently in a high-volume, productivity-driven environment.
• Support accurate handling of prior authorization activities and payer communications related to pharmacy or hospital services.
• Collaborate with remote team members through regular check-ins and provide guidance to less experienced staff when appropriate.
• Complete additional assigned duties that contribute to revenue cycle performance and patient access operations.