Patient Care Coordinator - Veterinary Medicine

Patient Care Coordinator

• Veterinary Medicine Pet Crossing Animal Hospital & Dental Clinic
• 5.0 Minneapolis, MN Job Details Part-time | Full-time $18
• $20 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance 401(k) matching Employee discount Pet insurance Qualifications Teamwork Professional ethics Medical scheduling High school diploma or GED Attention to detail Health information management Full Job Description Pet Crossing Animal Hospital & Dental Clinic is looking for a warm, energetic, detail oriented individual to join our client facing team!

Our mission is to provide compassionate, high quality care for our patients and their families through advanced diagnostics and treatments, continuing staff training and most importantly through educating our clients so that they can make informed decisions regarding their pet's health care. Client Coordinators partner closely with the doctors and veterinary teams. They ensure the smooth flow of operation in the hospital, work directly with clients, manage busy phone lines, keep excellent electronic medical records, oversee patient census and handle billing/insurance. Client Coordinators have a deep commitment to providing exceptional customer service as their career focus. We are seeking a stable, dedicated professional looking for a long-term career. We search for new team members using our hospital values as a guide.

The following characteristics are required:

Accountability

• Holding oneself accountable to our clients, patients, our teammates, and most importantly, ourselves. Teamwork
• Knowing and understanding one's place on the team. Knowing that without support across all departments at Pet Crossing, there is no team. Integrity
• Always doing the right thing. Integrity speaks volumes; it shows through in our words and actions and has grand repercussions. Honesty and Respect
• We never lead our clients to believe they need an unnecessary product or service and we always treat our client's time and pets as if it were our own.

Essential Functions:

Excellent customer service with strong communication skills Ability to follow our Bill of Rights for patients, clients, hospital and community Independent self starter Compassionate patient and client interactions Ability to answer high volume calls efficiently and confidently Ability to adapt and respond to different situations and personalities Demonstrate extreme attention to detail, well developed organizational skills Ability to multi-task, prioritize, and manage time effectively Preparation and maintenance of medical records Taking detailed messages, documenting medically relevant information, and ensuring follow thru with client questions/concerns Appointment scheduling and management Ability to operate point of sale software by collecting payments, sales of food and medications Taking refill requests from clients Explaining Pet Crossing's standards of practice Understand how pet insurance works and the benefits to clients Actively participate in medical rounds and learning opportunities Attend all monthly staff meetings

Job Requirements:

Customer service experience in a professional environment Known for dependability, attention to detail and willingness to work hard High school diploma or GED Ability to lift up to 50 pounds without assistance Maintaining a stationary position, reaching and bending for up to 12 hours

Responsible, Dependable and Professional Schedule:

Monday to Friday (TBD) No weekends No major holidays No on-call shifts Ideally Full-time (36-40 hours/week) Open to Part-Time position for the right candidate (24-30 hours/week) We offer competitive wages and excellent benefits including: Employee pet health discount Employee pet food discount program Generous annual scrubs allowance Paid continuing education opportunities Sick & safe leave accrual (PT/FT) Healthcare Benefits (FT) AFLAC with a variety of coverage options available 401K Plan with generous company match (FT) Long term disability insurance paid by employer (FT) Paid holidays (FT) Paid vacation time (FT) Pet Crossing holds the responsibility of being an employer in high regard. As a result, we are rewarded with employees that are self-policed, empowered problem solvers. Pet Crossing strives to promote a culture of positivity. Employees are rewarded for taking ownership of their position, ensuring they can take pride in the difference they make in our patient's and client's lives. If you are interested in becoming part of our team, we would love to hear from you! Apply now!

Pay:

$18.00

• $20.

00 per hour

Work Location:

In person