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Hospitality & Property Operations Manager
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The Station at Sawyer's Landing
Fredericktown, MO (In Person)
Full-Time
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Job Description
Sawyer's Landing Full-Time | Hybrid Compensation Must be Onsite a Minimum of 3 Days Per Week (More During Peak Season) Position Summary The Hospitality & Property Operations Manager is responsible for delivering an exceptional guest experience while overseeing lodging operations, housekeeping, laundry services, property appearance, and occupancy growth at Sawyer's Landing. This position combines hospitality leadership with hands-on operational management. The ideal candidate will ensure lodging units, event spaces, and guest areas remain clean, welcoming, and guest-ready while actively working to increase bookings, maximize occupancy, and maintain revenue goals. This role includes both hourly operational responsibilities and commission incentives tied to lodging performance. Compensation Structure Base Pay Hourly compensation for operational responsibilities, including: Property oversight Staff management Guest communications Laundry operations Inspections Scheduling Housekeeping management Grounds oversight Incentive Pay Commission opportunities based on: Occupancy percentage Lodging revenue growth Direct bookings Guest satisfaction metrics Achievement of annual lodging goals Primary Responsibilities Lodging Operations Manage all lodging accommodations and guest stays. Ensure units are guest-ready before every arrival. Conduct regular inspections of lodging units. Coordinate maintenance and repair needs. Manage supplies, inventory, and guest amenities. Oversee booking platforms and reservation systems. Occupancy & Revenue Growth Increase annual occupancy rates. Develop strategies to generate repeat guests. Monitor competitor pricing and market trends. Adjust nightly rates to maximize occupancy and revenue. Identify opportunities for direct bookings. Collaborate with leadership and marketing on promotions and special packages. Review occupancy and revenue reports weekly. Housekeeping Leadership Recruit, hire, train, and manage cleaning staff. Create cleaning schedules. Maintain cleaning standards and accountability systems. Perform quality inspections. Develop SOPs and cleaning checklists. Ensure all guest spaces exceed cleanliness standards. Laundry Operations Manage all laundry operations for: Sawyer's Landing Lodging The Station The Well Responsibilities include: Washing Drying Folding Sorting Inventory management Ensuring adequate linen levels Organizing linen storage areas Maintaining laundry equipment and reporting issues Guest Experience Serve as the primary point of contact for lodging guests. Respond promptly to guest inquiries. Resolve guest concerns professionally. Monitor guest reviews and feedback. Create systems that improve the overall guest experience. Maintain hospitality standards consistent with the Sawyer's Landing brand. Grounds & Property Appearance Conduct weekly property walks. Ensure outdoor areas remain clean and inviting.