Patient Portal Coordinator

Lake Regional Health System is looking for a dedicated, professional Patient Portal Coordinator to join our Health Information Management (HIM) team. With our state-of-the-art hospital and network of clinics, therapy sites, and pharmacies, Lake Regional offers a wide range of employment opportunities in our community. Principal Accountabilities and Essential Duties of the Job Interacts with requestors to identify medical records needed for patient care, review, billing, or release of information. Prioritizes release of information requests, retrieves medical records from active, inactive, and interdepartmental locations, electronically tracks and delivers records in accordance with established procedures. Performs self-quality checks on all work to assure accuracy of the release and confidentiality of proper invoicing. Handles all requests and inquiries for patient health information, whether received via mail, fax, phone, or in person. Verifies the patient's identity and confirms that the authorization is valid. Ensures the requesting party has a legal right to request a patient's medical information. Access computerized patient records and/or other computer systems for patient information needed for faxing and for other requestors of the medical record. Works with Release of Information Vendor, Ciox. Communicates with Ciox on releases, updates and logging. Will work in Health Source for logging, monitoring releases, and communication with Ciox. Is a subject-matter expert on Portal functionality and registers new patients daily to the LRHS Patient Portal and the LRMG Patient Portal. Interacts with patients directly to provide education on the benefits of Portal access and usage, as well as staff. Collects and/or follows up with patients to capture consent for enrollment Ensures appropriate

LRHS/LRMG

Portal patient/users are linked to the correct medical record(s) Assists patients in the enrollment and initial log-in process for the LRHS Portal. This includes working with patients in the hospital prior to discharge and calling patients to assist them after discharge. Serves as a primary resource/liaison to assist hospital personnel and patients through the patient establishment process. Directs all secure messages to the appropriate provider and/or staff for the LRHS Patient Portal Serves as the primary technical contact for patients using the LRHS Patient Portal Assists in collecting and reporting data regarding Portal usage Monitors daily activity on the Portal Participates in

LRHS/LRMG

activities promoting the Patient Portal and Health Information exchange Assists in developing recommendations to maintain an efficient and effective Portal administration process. Performs at established quantitative and qualitative work standards to meet departmental goals and objectives. Promotes quality improvement, staff and patient safety, and cultural diversity through departmental operations and through personal performance. Provides service in a manner that is appropriate for the patient's age; demonstrates knowledge and skills necessary to meet the patient's physical, psychosocial, educational, and safety needs. Presents a courteous and helpful demeanor, appropriate for age, to all patients, visitors, other LRHS employees/medical staff, or any other person an employee encounters while representing the health system. Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of the Corporate Compliance Plan. Understands and follows all hospital and departmental policies and procedures Attends departmental meetings, TJC required workshops, and other in-service seminars as appropriate for job functions. Follows hospital safety rules. Contributes to the identification and solution of problems. Maintains strict confidentiality of patient and hospital information.

Qualifications:

High School Diploma or equivalent required Preferred RHIT Certification Additional certifications may be required for this position and will be coordinated by Lake Regional as a part of your ongoing training and development. An annual influenza vaccination is required. Lake Regional Health System has a competitive Benefits and Compensation package. At Lake Regional Health System, Our Commitment Runs Deep!

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Location:

Lake Regional Health System •

Health Information Management Schedule:

Full Time, Day Shift, M-F 8 - 430